Senior Customer Engineer, LATAM - MCR
Senior Customer Engineer responsible for technical discovery, architecture, demos, onboarding, adoption, and account expansion across Cloudflare’s security, networking, and developer platforms. The role requires customer-facing solutions or sales engineering experience, strong technical depth, commercial accountability, and executive communication skills.
About the job
Responsibilities
- Partner with Account Executives to lead technical discovery, design custom architectures, and deliver product demonstrations and proofs of concept for security, networking, and developer platforms.
- Oversee technical onboarding and implementation, serving as the primary customer contact.
- Monitor health scores and telemetry to accelerate time-to-value and resolve adoption bottlenecks.
- Carry a variable quota tied to new business and account growth.
- Lead technical quarterly business reviews that demonstrate return on investment to executive stakeholders.
- Maintain relationships with key stakeholders through onboarding, maturity, renewal, and expansion.
- Use AI agents to automate routine work such as RFP responses, sandbox provisioning, and basic telemetry monitoring.
Requirements
- Experience in a customer-facing technical role such as solutions engineering or sales engineering.
- Expertise in web security, networking—including DNS, routing, and DDoS mitigation—cloud infrastructure, and enterprise architecture.
- Track record in a quota-carrying or revenue role, with knowledge of SaaS metrics and enterprise sales cycles.
- Strong presentation skills and the ability to connect technical details with C-suite business strategy.
Nice-to-haves
- Hands-on experience with Cloudflare’s developer platform and AI tools, including Workers AI, AI Gateway, and Vectorize.
- Experience with prompt engineering, LLM orchestration, or retrieval-augmented generation architectures.
- Proficiency in Python, JavaScript, or similar languages for integration scripts and API connectors.
Skills
Web Security, Networking, DNS, Routing, Ddos Mitigation, Cloud Infrastructure, Enterprise Architecture, SaaS Metrics, Workers Ai, Ai Gateway, Vectorize, Prompt Engineering, Llm Orchestration, RAG, Python
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