Product Owner, Growth
Owns the growth engine for financial products, driving end-to-end multi-product experiences, enhancements to apps and payment solutions, and operational efficiencies. Collaborates with engineering, compliance, and support using data analytics and user research at a fintech startup.
About the job
What you'll do
- Develop and own Flex's "Growth engine" across "Infinite wedges". Flex acquires customers in many unique ways that meet business owners where they are. Build software to make these experiences extremely unique. Own growth - end to end - for the full "multi-product" experience.
- Drive the enhancement of financial services and products, including mobile apps, online account management tools, and virtual payment solutions. Continuously improve the user experience and add features to meet changing customer needs.
- Collaborate with internal stakeholders to identify opportunities within the organization's operational processes. Develop internal financial solutions, such as automated reporting tools, data analytics platforms, and workflow optimization systems, to increase efficiency and streamline operations.
- Work closely with compliance and legal to ensure that all products adhere to relevant financial regulations and industry standards. Mitigate potential risks through robust product design and implementation. Stay up-to-date with changes in industry regulations and security protocols.
- Conduct user research and market analysis to understand customer preferences, pain points, and emerging trends. Utilize these insights to inform product development decisions.
- Partner with engineering throughout the development lifecycle. Provide clear and detailed product requirements, prioritize features, and ensure the timely delivery of high-quality solutions. Implement necessary measures to safeguard customer data and ensure compliance with relevant laws.
- Utilize data analytics and performance metrics to assess product performance, identify areas for improvement, and make data-driven decisions to optimize products.
- Work closely with customer support teams to address customer inquiries, feedback, and issues related to products. Continuously strive to improve customer satisfaction and retention.
- Develop and communicate a clear product roadmap and strategy. Align the product vision with Flex's overall objectives.
What you'll need
- Can run sprints. Extremely high trajectory and horsepower. Flex is a place for people who want to own outcomes.
- Proven experience as a Product Owner or similar role at a startup with a focus on financial products. We bring SaaS platform principles to traditional FinTech.
- Solid knowledge of credit risk assessment, lending processes, and banking operations (nice to have).
- Familiarity with compliance standards, regulations, and security protocols relevant to the credit and banking sectors (nice to have). Willingness to become an expert is a must.
- Excellent communication, translation, collaboration, and stakeholder management skills.
- Analytical mindset with the ability to leverage data and market insights to inform product decisions.
- Proficiency in using product management tools and platforms to manage the product backlog and track progress.
- Passion for innovation, customer-centricity, and continuous improvement in product development.
Skills
Agile, Jira, Confluence, Product Roadmapping, User Research, Data Analytics, Aha!, Figma, Market Analysis, Stakeholder Management
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