Program Manager, Technical Enablement
Build and scale technical enablement for customer-facing engineering, including onboarding, knowledge-base governance, and ongoing development. The role requires program management experience, strong technical documentation instincts, and the ability to partner with engineering and cross-functional stakeholders.
About the job
Responsibilities
- Build and own a structured, role-based onboarding program for new Frontier Agentic Engineers, taking hires from environment setup to meaningful technical contribution within 30 days.
- Define and communicate fully ramped success criteria by role.
- Audit, consolidate, and maintain the authoritative technical knowledge base for customer-facing engineering.
- Eliminate fragmented documentation, broken link chains, and stale content.
- Establish review cadences, document ownership, expiration dates, and clear hierarchies distinguishing canonical and deprecated resources.
- Tailor documentation for new hires and established engineers.
- Develop recurring technical enablement through live sessions, asynchronous updates, and release summaries.
- Identify readiness gaps and create targeted content to address them.
- Partner with FAE leadership, Enablement, Product, Engineering, Sales, and Delivery stakeholders.
- Manage concurrent programs, milestones, roadmaps, and program effectiveness reporting.
- Report program health and outcomes to engineering and Enablement leadership.
Requirements
- 4+ years of professional experience in enablement, program management, technical training, or a related field.
- 2+ years of program management experience launching programs in fast-moving environments.
- Experience supporting technical teams, engineers, solutions engineers, or similar roles at a B2B technology company.
- Experience building or significantly improving documentation systems.
- Ability to navigate technical content, identify outdated material, and collaborate with engineers on updates.
- Excellent written communication skills.
- Proficiency with AI tools for content creation, summarization, and workflow automation.
Nice to Have
- Experience with developer tools, AI/ML platforms, or technical products used by engineers.
- Experience building LMS-based learning paths or onboarding curricula for technical audiences.
- Familiarity with tiered instructional design or adult learning principles.
- Experience collaborating with Product, Engineering, or Delivery teams to systematize institutional knowledge.
- Experience building programs from scratch in a high-growth, venture-backed environment.
Compensation and Benefits
- Base salary range: $128,000—$150,000 USD.
- Compensation may include equity and benefits.
- Benefits may include health, dental, and vision coverage; retirement benefits; a learning and development stipend; generous PTO; and a commuter stipend.
Skills
Program Management, Technical Training, Enablement, Knowledge Management, Documentation, Instructional Design, Learning Management Systems, Artificial Intelligence, Workflow Automation, Technical Writing, B2B Technology, Release Management
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