Senior Product Manager - Commerce Operations

Responsibilities

• Own the Commerce Operations roadmap across Orders, Subscriptions, Transactions, Inventory, Fulfillment, Taxation, Coupons, and Gift Cards.
• Build subscription lifecycle management covering plans, entitlements, renewals, upgrades, downgrades, pauses, dunning, recurring charges, usage-based plans, and trials.
• Define HighLevel’s internal accounting layer as the authoritative system of record for money-in and money-out events.
• Design integrations with third-party accounting software, including accurate field mapping, reconciliation, and automated synchronization.
• Own order management and fulfillment workflows, including creation, modification, fulfillment, partial fulfillment, returns, and cancellations.
• Ensure operational entities such as orders, fulfillment events, invoices, subscriptions, and payments are optional and composable.
• Lead inventory management for stock levels, reservations, adjustments, multi-location support, and low-stock signals.
• Shape taxation infrastructure for tax calculation, tax-code mapping, and compliance across transaction types and geographies.
• Define coupon, promotion, and gift-card infrastructure, including validation, issuance, redemption, balance tracking, and accounting.
• Own the public commerce operations API for developers, agencies, and marketplace partners, including contract design, versioning, stability, and extensibility.
• Coordinate with PIM, Documents, Onboarding, and Payments teams to align shared primitives and downstream operational events.

Requirements

• 7+ years of product management experience, including platform or infrastructure product management at high-growth SaaS companies.
• Significant experience with transactional or financial systems.
• Deep familiarity with order management, subscription billing, inventory, fulfillment, and transaction or ledger systems.
• Understanding of underlying data models and merchant workflows.
• Fluency with ledger mechanics, double-entry accounting concepts, reconciliation, and financial data integrity.
• Experience building and owning public APIs used by external developers.
• Strong understanding of API contract design, versioning strategies, stability guarantees, and developer experience.
• Platform-first mindset focused on shared infrastructure, clear contracts, stakeholder management, and long-term extensibility.
• Strong ownership, independent decision-making, and execution across complex interconnected domains.

Benefits

• Strategic ownership of the operational core of HighLevel’s commerce platform.
• Platform-wide visibility and impact across teams building on commerce infrastructure.
• High ownership and low bureaucracy with an existing engineering and design team.