Business Operations Associate (Rotational Program)
Entry-level rotational program role rotating through Product, Merchandising, Credit Card, Marketing, Compliance, and People teams while initially handling customer service operations, BPO management, and process improvement.
About the job
Responsibilities
Initially
- Deliver exceptional customer service across multiple channels (chat, email, phone), guiding users through their shopping and credit-building journey
- Drive resolution of high-impact problems across operational verticals: Core, Marketplace, Card, and Risk
- Collect and analyze customer service data to develop and implement performance improvement strategies
- Collaborate with overseas BPO partner to provide actionable feedback on customer service interactions, ensuring continuous improvement in agent efficiency, accuracy, and overall service quality
- Maintain and update internal training materials, including SOPs and operational documentation
Working Towards
- Rotate through internal teams including Product, Acquisition, Merchandising, Credit Card, Marketing, Compliance, and People
- Work cross-functionally by proposing solutions to optimize operational efficiency and drive business outcomes
- Measure and communicate user friction points to the Product team and propose UX solutions
- Collaborate with Merchandising to support seamless execution of orders, pricing, shipments, and vendor coordination
- Leverage customer service expertise to manage BPO operations, setting clear performance standards while ensuring alignment of business goals
- Lead training for new and existing team members
Requirements
- BA/BS degree (graduated 2023-2026) or equivalent experience
- GPA of 3.0 or higher
- Commitment to in-person work environment
Nice-to-Haves / Values
- Curiosity, passion, drive, relentlessness, strong communication, grit, and adaptability
Benefits
- Meaningful compensation and equity
- Premium medical benefits (fully paid base plan)
- 4% employer 401k match
- Unlimited PTO policy
- Remote weeks around major holidays + extra holiday on weekends
- High quality catered lunch 4 days/week
- Gym subsidy
- Paid cell phone + plan
- Student loan repayment program
- Relocation assistance
- Generous team member discounts
Skills
Customer Service, Data Analysis, Process Improvement, Training & Documentation, Cross-Functional Collaboration, Bpo Management, Operations, Merchandising Coordination, Compliance, Product Operations
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