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PerpayPerpayPhiladelphia, PA

Business Operations Associate (Rotational Program)

Entry-level rotational program role rotating through Product, Merchandising, Credit Card, Marketing, Compliance, and People teams while initially handling customer service operations, BPO management, and process improvement.

Salary not listed
On-siteEntry levelBusiness Operations

About the role

Responsibilities

Initially

  • Deliver exceptional customer service across multiple channels (chat, email, phone), guiding users through their shopping and credit-building journey
  • Drive resolution of high-impact problems across operational verticals: Core, Marketplace, Card, and Risk
  • Collect and analyze customer service data to develop and implement performance improvement strategies
  • Collaborate with overseas BPO partner to provide actionable feedback on customer service interactions, ensuring continuous improvement in agent efficiency, accuracy, and overall service quality
  • Maintain and update internal training materials, including SOPs and operational documentation

Working Towards

  • Rotate through internal teams including Product, Acquisition, Merchandising, Credit Card, Marketing, Compliance, and People
  • Work cross-functionally by proposing solutions to optimize operational efficiency and drive business outcomes
  • Measure and communicate user friction points to the Product team and propose UX solutions
  • Collaborate with Merchandising to support seamless execution of orders, pricing, shipments, and vendor coordination
  • Leverage customer service expertise to manage BPO operations, setting clear performance standards while ensuring alignment of business goals
  • Lead training for new and existing team members

Requirements

  • BA/BS degree (graduated 2023-2026) or equivalent experience
  • GPA of 3.0 or higher
  • Commitment to in-person work environment

Nice-to-Haves / Values

  • Curiosity, passion, drive, relentlessness, strong communication, grit, and adaptability

Benefits

  • Meaningful compensation and equity
  • Premium medical benefits (fully paid base plan)
  • 4% employer 401k match
  • Unlimited PTO policy
  • Remote weeks around major holidays + extra holiday on weekends
  • High quality catered lunch 4 days/week
  • Gym subsidy
  • Paid cell phone + plan
  • Student loan repayment program
  • Relocation assistance
  • Generous team member discounts

Skills

Customer ServiceData AnalysisProcess ImprovementTraining & DocumentationCross-Functional CollaborationBpo ManagementOperationsMerchandising CoordinationComplianceProduct Operations
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