Business Operations Associate (Rotational Program)
Entry-level rotational program role rotating through Product, Merchandising, Credit Card, Marketing, Compliance, and People teams while initially handling customer service operations, BPO management, and process improvement.
Salary not listed
On-siteEntry levelBusiness Operations
About the role
Responsibilities
Initially
Deliver exceptional customer service across multiple channels (chat, email, phone), guiding users through their shopping and credit-building journey
Drive resolution of high-impact problems across operational verticals: Core, Marketplace, Card, and Risk
Collect and analyze customer service data to develop and implement performance improvement strategies
Collaborate with overseas BPO partner to provide actionable feedback on customer service interactions, ensuring continuous improvement in agent efficiency, accuracy, and overall service quality
Maintain and update internal training materials, including SOPs and operational documentation
Working Towards
Rotate through internal teams including Product, Acquisition, Merchandising, Credit Card, Marketing, Compliance, and People
Work cross-functionally by proposing solutions to optimize operational efficiency and drive business outcomes
Measure and communicate user friction points to the Product team and propose UX solutions
Collaborate with Merchandising to support seamless execution of orders, pricing, shipments, and vendor coordination
Leverage customer service expertise to manage BPO operations, setting clear performance standards while ensuring alignment of business goals
Lead training for new and existing team members
Requirements
BA/BS degree (graduated 2023-2026) or equivalent experience
GPA of 3.0 or higher
Commitment to in-person work environment
Nice-to-Haves / Values
Curiosity, passion, drive, relentlessness, strong communication, grit, and adaptability
Benefits
Meaningful compensation and equity
Premium medical benefits (fully paid base plan)
4% employer 401k match
Unlimited PTO policy
Remote weeks around major holidays + extra holiday on weekends
Individual contributor role mapping air cleaning technologies, identifying gaps, designing and executing IAQ pilots and RFPs, building roadmaps and playbooks, and conducting stakeholder research to scale deployment of high-quality ACT products. Requires 7-10+ years in strategy/ops, hands-on execution, and experience with physical products or pilots.
Salary not listed
Remote7+ YOEBusiness Operations
Business Operations & Strategy Associate
MongoDBNew York, NY
Senior Business Operations & Strategy Analyst at MongoDB. Own strategic initiatives, develop executive business cases for product/infrastructure decisions, manage hyperscaler partnerships (AWS, Google, Azure), and build financial analyses with cross-functional teams. Requires 2-5 years strategy/ops experience, strong analytical and communication skills.
83k – 162k/yr
Hybrid2+ YOEBusiness Operations
Business Operations & Strategy Associate
MongoDBNew York, NY
Senior Business Operations & Strategy Analyst partnering with finance, product, and C-suite on high-impact initiatives including strategic planning, business cases for new products, hyperscaler negotiations (AWS, Google, Azure), and gross margin forecasting. Requires 2-5 years strategy/ops experience, strong analytical and executive communication skills.
83k – 162k/yr
Hybrid2+ YOEBusiness Operations
Operations Coordinator
AlembicSan Francisco, CA
Operations Coordinator leading office expansion from 50 to 150 capacity, managing vendors, events, SaaS audits, and day-to-day facilities/IT support at a Series B Causal AI company. Requires 2-4 years operations experience, strong project management, and on-site presence in San Francisco.
81k – 88k/yr
On-site2+ YOEBusiness Operations
Business Operations Associate
IcarusEl Segundo, CA
Own end-to-end operational and strategic projects at a solar-powered aircraft company. Drive process improvements, data-driven analysis, cross-functional project management, and special initiatives across business systems and teams. Requires 2-3 years in consulting, IB, strategy/ops or business analyst roles plus strong analytical and proactive skills.