Technical Consultant, Mid-Market

What You'll Do

• Act as a technical advisor to customers and Ramp’s internal teams while supporting high-value implementations and expansion opportunities by guiding integration, configuration, and system design.
• Partner with Customer Activation and Account Management teams to assess customer requirements and propose scalable solutions; particularly involving ERP, HRIS, and API integrations.
• Collaborate with onboarding specialists and implementation leads to support technical workstreams (not run them), ensuring faster time-to-value and customer success.
• Work with customers to problem-solve technical hurdles and propose effective product implementations for each customer with a deep understanding of the full range of integration and configuration options.
• Participate in technical discovery to understand customer systems and workflows, and recommend best-fit Ramp architecture. This includes when and how to use Ramp’s API.
• Be a subject matter expert across our HRIS and Accounting integration partners, partnering with Sales, Product and partners to advocate for integration development in-line with customer needs.
• Troubleshoot integration blockers and guide customers through complex configuration decisions without writing code directly.
• Contribute to internal documentation and tooling that scales Ramp’s ability to support integration use cases across a growing customer base.
• Influence Ramp’s product roadmap by channeling customer pain points and feedback to the Product and Engineering teams.

What You Need

• Bachelor's degree in computer science, engineering, finance, business, or a related field.
• 2+ years in technical consulting, solutions engineering, implementation, or a similar customer-facing technical role, ideally in a SaaS or fintech environment.
• Familiarity with ERP systems (e.g. NetSuite, Sage Intacct, Microsoft Dynamics, Oracle Fusion) and finance/accounting workflows. SAP S/4HANA or Sage Intacct expertise highly preferred.
• Comfort working with APIs, integration logic, and system architecture and being able to explain those concepts to finance and operations stakeholders.
• Strong communication skills: able to translate complex technical solutions into business value, guide customers toward scalable approaches, and diplomatically steer conversations when requests are misaligned with best practices or product capabilities.
• Collaborative mindset and ability to work cross-functionally with Sales, Customer Success, Product, and Engineering.
• Exceptional organization and problem-solving skills, with a bias toward action and a high level of ownership.
• Thrives in ambiguity and fast-paced environments; adaptable and resourceful as we scale Ramp’s upmarket motion.

Benefits

• Flexible PTO, unlimited AI token usage, centralized home-office equipment ordering, health and wellness stipend, budget for intra-office travel, weekly coffee stipend.
• United States: 100% medical, dental & vision insurance coverage, One Medical membership, 401(k) with employer match, fertility HRA (up to $10,000/year), parental leave (up to 16 weeks at 100% pay), pet insurance, in-office perks, relocation support to NYC or SF.
• Additional country-specific benefits for Canada and United Kingdom.