Deployment Strategist
Own post-sale customer deployments and expansions for defense and AI companies at a Silicon Valley defense-tech startup. Lead onboarding, capture processes, upsells, renewals, and product influence while traveling for client engagements.
About the job
What you'll do
- Serve as the deployment lead for a portfolio of large and fast-growing defense and space companies, owning all post-sale relationships from onboarding/training, enterprise adoption, expansion, and renewals.
- Run the capture process for AI companies for our Services business, coordinating with consultants and government affairs to help commercial companies expand into the government.
- Coordinate complex product onboarding paths from defense-tech startups to Fortune 500 companies, ensuring every user maximizes value.
- Lead commercial upsell/cross-sell expansions within every account.
- Own customer health using metrics to increase retention, reduce churn, and close renewals.
- Collaborate with Sales, Product, and Engineering to influence the product roadmap.
Requirements
- 1-3 years of consulting/strategy experience with big, old industries (McKinsey, Bain, BCG preferred). Able to navigate C-suites and pitch ROI.
- Defense contract experience; worked on proposals or understand the process.
- Crazy high agency and ability to context switch extremely fast.
- Willingness to travel 1-2 times per month for client engagements.
- Entrepreneurial experience and mindset; excited about building from scratch, identifying issues, and executing quickly.
- High EQ.
- In-office 5 days per week in San Francisco or DC; we move insanely fast.
Skills
Defense Contracting, Government Proposals, Enterprise Sales, Customer Onboarding, Account Management, Roi Pitching, Consulting Strategy
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