GTM Success Manager, MM VIP
Manages strategic mid-market and enterprise SaaS accounts by driving product adoption, customer value, retention, and renewals. Requires at least two years of customer success, account management, or sales experience and strong stakeholder communication skills.
About the job
Responsibilities
- Act as an extension and proactive advocate for strategic enterprise customers.
- Build trusted-advisor relationships with customer stakeholders and executive sponsors to drive product adoption and business value.
- Expand relationships within customer organizations and manage accounts throughout the subscription lifecycle.
- Develop and execute strategic account plans and deliver business reviews.
- Monitor adoption and utilization trends, identify risks, and recommend actions based on customer needs.
- Identify renewal risk and collaborate with internal teams to support successful renewals.
- Partner with internal stakeholders to align account activities with customer business cases and strategies.
- Educate customers about new features and product releases.
- Capture customer feedback and communicate it internally to improve products and services.
- Manage multiple customer projects, expectations, issue tracking, triage, and crisis communication.
Requirements
- 2+ years of experience in customer success, account management, or sales in a competitive SaaS environment.
- 2+ years working with mid-market and enterprise accounts.
- Understanding of go-to-market processes, including Revenue Operations, enablement, sales, and customer success functions.
- Excellent written and verbal communication skills, including the ability to communicate technical information to non-technical audiences.
- Strong presentation, project management, customer relationship, and expectation-management skills.
- Ability to communicate difficult or sensitive information tactfully.
- Self-motivated, collaborative, resourceful, and innovative approach.
- Bachelor's or master's degree preferred.
- Ability to work at least three days per week from a designated office location.
Nice to Have
- Familiarity with Sandler, Winning By Design, or MEDDIC sales methodologies.
Compensation and Benefits
- Base salary: $80,000–$88,000, plus commission and benefits.
- Comprehensive medical, dental, and vision coverage.
- Eligibility for future equity awards.
- 401(k) matching: 50% of the first 7% of employee contributions.
- 12 weeks of parental leave for primary or secondary caregivers.
- Family-forming benefits up to $20,000.
- Wellness program, optional pet insurance, legal service support, and other benefits.
- Structured onboarding and ongoing training.
Skills
Customer Success, Account Management, SaaS, Go-To-Market, Revenue Operations, Sales Enablement, Product Adoption, Account Planning, Renewals, MEDDIC
Similar jobs
Customer Success jobs
Ashby
United StatesStartup Customer Success Manager supporting early-stage customers with independent onboarding via materials, webinars, and documentation. Owns a pooled book of customers for ongoing email/calls, drives retention best practices, and leads key projects on a complex recruiting SaaS platform. Requires 2+ years customer-facing experience with complex products.
Ashby
United StatesOwn pooled SMB customer relationships through onboarding, support, education, and retention initiatives. The role requires at least two years of customer-facing experience with complex products, strong communication and problem-solving skills, and comfort leading operational projects.
GovDash
United States
Owns customer onboarding from signed deal through early adoption, including discovery, implementation, training, migration, and handoff to Account Management. Requires 2+ years of proposal development or capture experience and strong client communication skills.
Doxel
Charlotte, NCCoordinates SaaS customer onboardings by tracking requirements, dependencies, files, risks, and stakeholder deliverables. The role suits an organized operator with at least two years of SaaS and coordination-related experience who can support customer communication and grow into implementation ownership.
Honor
Chicago, ILGuides families through care consultations, service starts, reassessments, and ongoing relationship management for older-adult care. The role requires consultative client-facing experience, measurable outcome ownership, strong documentation and coordination skills, and extensive field work across the Chicago area.