Account Director, Digital Natives
Own strategic customer accounts in Sydney from pipeline generation through deployment and renewal, partnering with technical teams and executives to drive AI adoption. The role requires 7+ years of SaaS or PaaS sales experience, complex deal strategy expertise, and strong technical and market communication skills.
About the job
Responsibilities
- Manage a portfolio of customer accounts, developing and executing comprehensive account plans.
- Support customer accounts from initial engagement through successful deployment and renewal.
- Partner with solutions and research engineering teams to build and execute complex customer programs and projects.
- Own a revenue target and manage revenue forecasts.
- Analyze key account metrics to create reports and provide insights to internal and external stakeholders.
- Monitor the industry landscape, including people, competitors, and partners, to inform product roadmaps and corporate strategies.
- Collaborate with solutions, marketing, communications, business operations, people operations, finance, product management, and engineering teams.
- Support the recruitment and onboarding of teammates.
- Support company culture development.
Requirements
- 7+ years of experience selling and renewing platform-as-a-service and/or software-as-a-service products.
- Experience designing and executing complex deal strategies.
- Experience supporting the growth of fast-growing, high-performance companies.
- Experience working directly with C-level executives.
- Ability to communicate technical concepts to customers and internal stakeholders.
- Experience gathering, distilling, and processing complex market intelligence across industries, competitors, customers, and prospects.
Nice-to-Haves
- Customer-centric approach with the ability to build trusted-advisor relationships across executive and functional stakeholders.
- Passion for or deep curiosity about artificial intelligence.
- Builder mindset and experience creating scalable systems and processes.
- Comfort solving novel, multidimensional problems and experimenting with new solutions.
- Strong go-to-market strategy expertise and long-term planning skills.
Skills
SaaS, Paas, Account Planning, Deal Strategy, Revenue Forecasting, Market Intelligence, Artificial Intelligence, Sales Strategy, Customer Relationship Management, Executive Communication
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