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OpenAIOpenAI

Account Director, Enterprise

Leads enterprise account strategy, complex sales cycles, customer AI deployments, and consumption revenue growth in partnership with technical and business teams. Requires 7+ years in SaaS/PaaS sales or customer transformation, executive-level engagement, complex deal leadership, and Japanese-English proficiency.

About the job

Responsibilities

  • Manage key enterprise accounts and execute account plans aligned with customer priorities and growth opportunities.
  • Lead enterprise prospects from consideration through successful deployment.
  • Partner with solutions and research engineering teams on complex customer programs and projects.
  • Collaborate with business partners on opportunities, joint proposals, and deployment initiatives.
  • Own and forecast consumption revenue targets.
  • Analyze account metrics and provide insights to internal and external stakeholders.
  • Monitor industry, competitor, partner, and customer trends to inform product and corporate strategy.
  • Collaborate cross-functionally with solutions, marketing, communications, business operations, people operations, finance, product management, and engineering.
  • Support teammate recruitment, onboarding, and company culture development.

Requirements

  • 7+ years of experience selling platform-as-a-service and/or software-as-a-service, or 7+ years of practical experience in customer business transformation.
  • Track record of achieving annual revenue targets exceeding $1 million for more than three years.
  • Experience designing and executing complex deal strategies.
  • Experience supporting the growth of fast-growing, high-performance companies.
  • Experience working directly with C-level executives.
  • Ability to communicate technical concepts to customers and internal stakeholders.
  • Experience leading high-visibility customer events, such as customer advisory boards, conferences, and product launches.
  • Experience gathering, distilling, and processing complex market intelligence.
  • Professional proficiency in Japanese and English.

Preferred Attributes

  • Customer-centric approach and ability to build trusted executive relationships.
  • Ability to develop internal expert and business-partner relationships to create sales opportunities.
  • Passion for or deep curiosity about artificial intelligence.
  • Ability to build scalable systems and processes in a fast-growing organization.
  • Strategic, forward-looking approach to go-to-market planning.
  • Comfort solving complex, multidimensional problems and experimenting with new solutions.

Skills

SaaS, Paas, Account Planning, Enterprise Sales, Deal Strategy, Revenue Forecasting, Market Intelligence, Artificial Intelligence

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