Senior Manager, Talent Operations

What You'll Do

Talent Operations Leadership

• Lead, coach, and develop a team of four Talent Operations professionals.
• Drive prioritization, operational rigor, and scalable infrastructure to support a 40+ recruiter organization.
• Be hands on where needed to continue to shape and grow this critical function.

Recruiting Technology Strategy & Ownership

• Own the full recruiting tech stack (ATS, scheduling tools, sourcing tools, CRM, interview tools, etc.).
• Partner with Tech Enablement to drive system implementation, integration, automation, and optimization.
• Evaluate and implement new tools as the organization scales.
• Oversee and evolve the internal recruiting “help desk” into a scalable, automated support function.

Headcount Planning & Governance

• Own execution and operational tracking of the company’s headcount plan in partnership with finance.
• Build systems to monitor hiring progress, recruiter capacity, and forecasting.

Interview Operations & Scheduling

• Own end-to-end interview operations, including scheduling infrastructure.
• Build scalable processes and tooling to support high-volume, complex hiring.
• Ensure a seamless and efficient experience for candidates, recruiters, and interviewers.

Programs & Experience (Interviewer Enablement, Referrals, Candidate Experience)

• Own and scale core recruiting programs, including interviewer enablement, referrals, and candidate experience, ensuring they drive hiring excellence at scale.
• Define success metrics and lead ongoing optimization to improve quality of hire, engagement, and overall recruiting performance.

Compliance & Global Hiring Expansion

• Ensure recruiting processes meet compliance requirements across jurisdictions.
• Partner with People Ops & Legal to support international hiring expansion.

What You Need

• 8+ years of relevant experience; 3+ years in talent/recruiting operations preferred.
• 3+ years of experience managing high-performing teams.
• Experience supporting a large, complex recruiting organization (30+ recruiters preferred).
• Deep expertise in recruiting systems and tech stack ownership. Preference for experience with Ashby.
• Strong headcount planning, workforce planning, and reporting experience.
• Demonstrated experience building scalable processes in high-growth environments.
• Strong project management skills with the ability to manage multiple high-impact initiatives simultaneously.
• Experience supporting global hiring and multi-jurisdiction compliance.
• Data-driven decision maker with strong analytical capabilities.
• Exceptional cross-functional communication and stakeholder management skills.

Benefits (for U.S.-based full-time employees)

• 100% medical, dental & vision insurance coverage for you (partially covered for your dependents)
• One Medical annual membership
• 401k (including employer match on contributions made while employed by Ramp)
• Flexible PTO
• Fertility HRA (up to $10,000 per year)
• Parental Leave
• Unlimited AI token usage
• Pet insurance
• Centralized home-office equipment ordering for all employees
• Health and Wellness stipend
• In-office perks: lunch, snacks, drinks, and more
• Budget for intra-office travel
• Relocation support to NYC or SF (as needed)