Territory Manager and Agency Administrator

Responsibilities

Business Growth and P&L

• Own your P&L for the assigned territory, contributing to revenue growth and operational excellence.
• Personally drive growth through field-based sales activity, local relationship building, and referral development.
• Own the full sales cycle from lead generation through conversion.
• Build and sustain a strong local referral network across healthcare providers and community partners.
• Partner cross-functionally to improve referral generation, sales conversion, and overall client engagement.
• Translate market insights into actionable strategies.

Operational Excellence

• Implement operational playbooks that drive consistency and efficiency within the territory.
• Support efforts to standardize reporting and data accuracy within the territory.
• Lead day-to-day operations across client service, scheduling, and care delivery.
• Implement and refine operating rhythms that drive consistency, efficiency, and high-quality care.
• Use data to diagnose performance gaps and take action to improve outcomes.

Market Leadership & Team Building

• Lead by example in the market, modeling strong performance, ownership, and accountability.
• Execute territory goals and priorities in partnership with leadership and cross-functional stakeholders.
• Manage and develop the territory team and foster a culture of growth and accountability.

Administrator Leadership

• Ensure agency policies and procedures and industry standards and regulations are followed including AHCA audit preparation and management.
• With support from internal cross functional teams, ensure the completion, maintenance and submission of reports and records as required by the AHCA.
• Supervise work activities of designated employees, either by delegation or direct supervision.
• Appear at the licensed office for all AHCA surveys and accurately represent organization's practices, policies, and operations to state auditors (prior experience with audits not required).

Key Results

• Deliver consistent growth in hours and revenue aligned with territory goals.
• Grow a sustainable, self-generated referral pipeline.
• Improve sales conversion, client retention, and overall market performance.
• Elevate team performance by modeling high standards, directly managing local staff, and driving accountability.
• Implement and refine playbooks that improve consistency and scalability.

Requirements

• 7+ years of experience in field sales, operations, or general management roles, including experience growing a territory or market and directly leading frontline or quota-carrying teams.
• Proven success in in-person sales and relationship-driven environments, including prospecting, referral generation, and closing.
• Demonstrated success driving territory or multi-site performance, contributing to year-over-year revenue growth through improved client retention, increased referral lead generation, and higher sales conversion.
• Experience operating as a player/coach, leading by example while developing others.
• Experience operating in a growth-stage or rapidly evolving environment, where you embrace ambiguity, take initiative to test and refine new approaches, implement change, and drive continuous improvement in-market.
• Strong analytical and problem-solving skills, with the ability to interpret dashboards, diagnose performance issues, and translate insights into actionable plans; proficiency with Excel and/or BI tools.
• Structured, effective communication to drive partnership and influence with frontline teams and cross-functional stakeholders.
• Must be a licensed physician, physician assistant, or registered nurse licensed to practice in this state or an individual having at least 1 year of supervisory or administrative experience in home health care, hospital, ambulatory surgical center, nursing home or assisted living facility.
• Reliable transportation. Valid and current auto liability insurance.
• Must agree to and pass, or provide proof of passing a level 2 background check with fingerprinting.

Nice-to-Haves

• Prior experience with audits.

Compensation

• Base Salary and uncapped monthly commission for expected annual OTE of $144,000-$160,000.