Product Manager, Hardware
Own the strategy, roadmap, and global expansion of Terminal’s first-party and third-party payment hardware portfolio. The role requires 5+ years of product management experience, hardware product delivery expertise, and strong cross-functional leadership across engineering, manufacturing, partners, and operations.
About the job
Responsibilities
- Set and execute a multi-year strategy and roadmap for Terminal hardware, including Stripe-built devices, third-party devices, accessories, and emerging form factors.
- Determine where to build, partner, or expand the hardware portfolio based on customer needs, competitive gaps, and global opportunities.
- Define product requirements, user journeys, and acceptance criteria for hardware products from concept through validation, launch, and post-launch iteration.
- Partner with hardware, firmware, software, and quality engineering teams to deliver high-quality device experiences.
- Work with OEM, ODM, and technology partners to evaluate capabilities, define roadmaps, resolve technical issues, and deliver hardware.
- Lead global expansion of third-party hardware, including availability, local payment methods, certifications, distribution, pricing, and launch readiness.
- Evaluate hardware providers and build business cases for new device categories, accessories, connectivity, and specialized use cases.
- Engage users, sales teams, and partners to understand in-person payment workflows and improve device experiences.
- Establish success metrics using customer feedback, adoption, reliability, support signals, and financial performance.
- Communicate strategy, priorities, risks, and trade-offs to cross-functional partners and leadership; travel occasionally to partner sites and offices, including APAC.
Requirements
- 5+ years of product management experience or equivalent experience leading complex technology products.
- Demonstrated success shipping physical hardware, connected devices, embedded products, payment devices, consumer electronics, or similarly complex products from concept through launch.
- Experience defining product strategy, roadmaps, requirements, prioritization, and launch plans for technical products.
- Experience partnering with hardware, firmware, and software engineering teams and participating credibly in technical product and architecture discussions.
- Strong judgment balancing customer experience, technical feasibility, reliability, quality, cost, supply, and launch timing.
- Experience with hardware product development and manufacturing processes, including prototyping, validation, production readiness, and sustaining lifecycle management.
- Experience working with vendors, manufacturers, OEMs, ODMs, or strategic technology partners.
- Customer-focused and analytical approach to product development, cross-functional leadership, alignment, and outcome measurement.
Nice-to-haves
- Experience in payments, commerce platforms, point-of-sale systems, or in-person payments.
- Experience managing portfolios containing first-party and third-party products.
- Experience with sourcing, supply-chain risk, device pricing, unit economics, and global distribution.
- Experience with payment-device certifications, local payment methods, accessibility requirements, connectivity, or regulated hardware environments.
- Experience launching products internationally.
- Technical background in electrical engineering, computer science, or a related field.
Skills
Product Strategy, Product Roadmap, Hardware Development, Firmware, Software Engineering, Embedded Products, Manufacturing, Prototyping, Oem Partnerships, Odm Partnerships, Payment Devices, Supply Chain, Product Certifications, Unit Economics, Connectivity
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