Manager, Inside Sales

Responsibilities

• Hire, onboard, and coach Inside Sales Representatives and Senior Inside Sales Representatives through regular 1:1s, career development, and skill-based coaching on negotiation, forecasting, and customer engagement.
• Own net revenue retention (NRR) performance for assigned renewals while monitoring forecast accuracy, gross revenue retention (GRR), expansion, and churn or contraction metrics.
• Lead renewal forecasting, pipeline reviews, and deal-quality inspections to ensure accuracy, consistency, and timely execution.
• Analyze data to identify at-risk renewals and guide the team toward early, strategic action.
• Coach and iterate on renewal playbooks for LOA/TBH coverage, multi-organization renewals, and non-ELA accounts.
• Collaborate with Sales Managers, GTM leadership, Customer Success, Deal Desk, Legal, and Finance on renewal strategy, account coverage, strategic-customer engagement, quoting, approvals, and deal execution.
• Serve as the senior-level sponsor for complex or high-value renewals, navigating escalations and supporting positive customer experiences.
• Improve data hygiene, renewal velocity, and forecast predictability through consistent coaching and accountability.

Requirements

• 5+ years of experience in B2B SaaS renewals, account management, or sales, including 2+ years leading teams.
• Proven success managing and developing emerging and mid-level sellers to exceed retention and growth targets.
• Strong cross-functional collaboration skills and the ability to build trust and alignment with Sales, Customer Success, and Operations leaders.
• Strong sales skills and operational rigor, including discovery, demonstrations, negotiation, forecasting, pipeline inspection, and data-driven decision-making.
• Experience with Salesforce and renewals tooling such as Ironclad.
• Strong understanding of SaaS metrics, including GRR, NRR, and expansion rate.

Nice-to-haves

• German or French proficiency to support EMEA customers.
• Experience helping build or scale a regionalized renewals or inside sales organization.

Compensation and Benefits

• This is a full-time role based at the London Hub.