Ocean Operations Associate
Executes ocean freight bookings, documentation, shipment troubleshooting, and special freight operations while supporting clients, carriers, and internal teams. Requires a bachelor's degree and at least three years of relevant logistics, supply chain, ocean carrier operations, or consulting experience.
About the job
Responsibilities
- Execute booking and documentation processes with clients and carriers.
- Troubleshoot shipments promptly and escalate or handle exceptions.
- Work closely with account management and planning teams to ensure effective end-to-end export processes.
- Coach junior specialists on daily tasks.
- Plan and execute special freight operations, including dangerous goods and reefer shipments.
- Assist the Senior Associate with new business and process implementation, projects, and new tasks.
- Support internal and external clients in making informed decisions using operational expertise.
- Maintain a high standard of operational quality and service while acting with integrity.
- Inform business process and software capability needs to help scale the team while improving quality, service, efficiency, and regulatory compliance.
- Contribute to the development and implementation of procedures and systems that differentiate operations from the broader industry.
Requirements
- Bachelor's degree or equivalent (BA/BS).
- At least 3 years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting.
- Ocean freight knowledge is a plus.
Professional Development
- Develop leadership skills by leading small teams in day-to-day tactical execution.
- Build expertise in ocean or network operations and intermodal transportation.
- Develop deep industry knowledge and continuously improve the client experience.
- Learn to research and test operational hypotheses and inform strategy in an ambiguous environment.
Skills
Logistics, Freight Forwarding, Supply Chain Management, Ocean Freight, Ocean Carrier Operations, Shipment Documentation, Shipment Troubleshooting, Export Operations, Dangerous Goods, Reefer Operations, Intermodal Transportation
Similar jobs
Business Operations jobs
Improbable
Remote
Generalist operator working directly with the GM across strategy, fundraising, partnerships, hiring, and operations. The role requires strong ownership, analytical and written communication skills, comfort with ambiguity, and the ability to execute in a lean AI-focused company.
Flexport
Shenzhen, China
Supports ocean logistics operations by maintaining vessel sailing schedules, coordinating with cross-functional teams, and improving shipping-order release accuracy. The internship requires strong organization, attention to detail, communication, and comfort with high-volume operational work.
Imprint
Remote
Reviews applications, account cases, and live transactions to identify and resolve first- and third-party fraud while meeting service and fraud-loss KPIs. Requires at least two years of relevant fraud investigation experience and strong analytical, communication, and organizational skills.
Ascertain
Remote
Leads and develops a remote team of Partner Operations professionals supporting healthcare payer workflows and customer outcomes. Requires 5+ years of healthcare operations experience, 2+ years supervising operational teams, and strong coaching and performance-management skills.
Grow Therapy
Remote
Own and scale the authorization function for a complex healthcare pre-bill operation, including denial-trend management, workflow automation, team leadership, and payer partnerships. The role requires healthcare authorization or billing experience, people management, analytical ability, and comfort with SQL-driven processes.