Senior Software Engineer - Customer Platform
Lead customer implementations and build AI-powered workflows integrating directly with customer systems. Requires 3-6+ years experience with TypeScript/Node.js and hands-on AI agent experience.
About the job
What You’ll Do
- Lead technical delivery for customer implementations, integrations, and workflow builds; owning projects from scoping through production rollout.
- Architect and build workflows that encode real customer processes, integrating directly with their systems and adapting to operational edge cases you uncover in the field.
- Develop core platform components and integration tooling that standardize common patterns, reduce one-off work, and help the team scale customer deployments efficiently.
- Navigate complex environments, fragmented data, and real-world constraints, and design solutions that work in practice, not just on paper.
- Provide field insight to product and engineering, shaping the roadmap with firsthand customer understanding.
- Travel 20–30% to customer locations and work in-person from our Chicago office.
What We Look For
- 3–6+ years of professional software engineering experience, with clear ownership of complex, production-critical systems.
- Strong command of TypeScript, Node.js, and REST API design, including debugging and integrating with external systems.
- Hands-on experience with AI-driven systems, including tuning agent behavior, refining prompts, and shaping workflow logic based on customer feedback.
- Exceptional communication and judgment, especially when balancing speed, reliability, and real-world constraints.
- Based in Chicago with willingness to travel 20–30% to customer sites.
Skills
TypeScript, Node.js, Rest Api Design, Ai Agent Systems, Prompt Engineering, Workflow Automation, System Integration, Debugging External Apis
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