FleetWorksChicago, ILMay 27

Senior Software Engineer - Customer Platform

Lead customer implementations and build AI-powered workflows integrating directly with customer systems. Requires 3-6+ years experience with TypeScript/Node.js and hands-on AI agent experience.

Salary not listed

On-site3+ YOESolutions Architecture

About the role

What You’ll Do

Lead technical delivery for customer implementations, integrations, and workflow builds; owning projects from scoping through production rollout.
Architect and build workflows that encode real customer processes, integrating directly with their systems and adapting to operational edge cases you uncover in the field.
Develop core platform components and integration tooling that standardize common patterns, reduce one-off work, and help the team scale customer deployments efficiently.
Navigate complex environments, fragmented data, and real-world constraints, and design solutions that work in practice, not just on paper.
Provide field insight to product and engineering, shaping the roadmap with firsthand customer understanding.
Travel 20–30% to customer locations and work in-person from our Chicago office.

What We Look For

3–6+ years of professional software engineering experience, with clear ownership of complex, production-critical systems.
Strong command of TypeScript, Node.js, and REST API design, including debugging and integrating with external systems.
Hands-on experience with AI-driven systems, including tuning agent behavior, refining prompts, and shaping workflow logic based on customer feedback.
Exceptional communication and judgment, especially when balancing speed, reliability, and real-world constraints.
Based in Chicago with willingness to travel 20–30% to customer sites.

Skills

TypeScriptNode.jsRest Api DesignAi Agent SystemsPrompt EngineeringWorkflow AutomationSystem IntegrationDebugging External Apis

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