Portfolio Leader, Commercial Professional Services

Responsibilities

Commercial Services Performance

• Own EMEA services bookings across bespoke, packaged, and partner-delivered work; forecast accurately and manage to target.
• Drive delivery quality for custom-scoped EMEA implementations, ensuring engagements meet timelines, budgets, and committed customer outcomes.
• Drive time-to-value and adoption on delivered engagements, measured by customer results.

Commercial Motion, Scoping, and Services Attach

• Own the EMEA motion from opportunity qualification through scoping, SOW, and handoff to delivery.
• Set standards for scoping quality, pricing, and margin; review and approve custom SOWs against commercial and delivery-risk thresholds.
• Partner with EMEA Sales to maximize appropriate services attach to software deals.
• Select the optimal mix of bespoke, packaged, internal, and partner delivery to balance margin, speed, and quality.

Packaged and Scaled Services

• Own the EMEA packaged and standardized services portfolio, including small projects, maintenance, advisory, and add-ons.
• Oversee packaged-service customers, keeping projects on schedule and managing support issues proactively.
• Maintain standardized, profitable, and market-relevant offerings across SMB and Strategic accounts.

Partner Governance and Capacity Expansion

• Own governance, oversight, and operational relationships with EMEA implementation partners.
• Define and run onboarding and certification for Partner Implementation Managers.
• Define ways of working between internal and partner consultants.
• Deploy certified partner resources alongside Benchling consultants to scale capacity while maintaining quality.

Process, Methodology, and Accountability

• Ensure adherence to the Benchling Implementation Methodology across bespoke delivery, packaged services, and certified EMEA partners.
• Build frameworks, playbooks, and governance that scale quality and consistency.
• Establish and monitor KPIs for utilization, realization, margin, partner performance, enablement efficacy, and project velocity; report to EMEA CX leadership.

Requirements

• 7+ years of experience in Professional Services, Consulting, or Delivery, with expertise owning complex commercial engagements end to end.
• Experience owning a services portfolio, program, or commercial outcome as a senior individual contributor or player-coach.
• Proven ownership of bookings, revenue, and margin outcomes, including scoping, pricing, forecasting, and estimate-at-completion discipline.
• Track record of driving results and enforcing standards across teams without direct management authority.
• Experience with high-volume standardized services alongside custom enterprise engagements.
• Experience enabling and governing third-party consulting or system integration partners on technical implementations.
• Experience delivering across EMEA markets, time zones, and languages.
• Familiarity with the software development lifecycle, implementation methodologies such as agile, and cloud/SaaS environments.

Nice to Have

• Multilingual capability.

Compensation and Benefits

• Flexible hybrid work arrangement prioritizing in-office collaboration; employees are expected to be onsite three days per week on Monday, Tuesday, and Thursday.