Principal Partner Program Manager

Responsibilities

• Design and evolve the partner program structure, including tiers, benefits, requirements, progression criteria, and engagement models.
• Own the partner portal as a self-service destination for onboarding, resources, communications, program guidance, and deal support.
• Program-manage partner lifecycle processes across onboarding, activation, enablement, certification, and recurring communications.
• Coordinate cross-functional partner initiatives, campaigns, executive business reviews, and enablement across Business Development, Sales, Marketing, Customer Success, Legal, and Operations.
• Track program health and partner adoption using tier progression, portal usage, and enablement participation data.
• Document program governance and operating rules to ensure a consistent partner experience.

Requirements

• 6+ years of experience in partner programs, channel programs, alliances, customer marketing, partner marketing, enablement, or business development.
• Experience designing, launching, or operating scalable programs for external partners, sellers, or distributed stakeholder networks.
• Experience building or managing partner portals, resource hubs, PRM platforms, or partner community destinations.
• Strong track record managing complex cross-functional programs and executing change without direct authority.
• Ability to use adoption signals, feedback loops, and business results to refine policies, processes, and engagement rules.
• Authorization to work in the United States; visa sponsorship is not available.

Nice-to-haves

• Experience with SaaS channel, reseller, service-provider, MSP, SI, GSI, or alliance programs.
• Experience with deal registration, partner tiers, certification, or incentive programs in enterprise SaaS, legal technology, cybersecurity, or compliance.
• Experience bringing AI-enabled products or new go-to-market programs to external partner networks.

Compensation & Benefits

• Expected salary range: $175,000–$222,000 base salary.
• Eligible for equity.
• Medical, dental, and vision coverage; flexible spending accounts; mental health and wellness membership.
• Paid parental leave; company-sponsored life and disability insurance.
• 401(k) with company matching of up to 4% of eligible annual compensation.
• Paid vacation, federal holidays, sick leave, and additional company-wide paid days off.
• Learning and development allocation and professional membership dues.
• Monthly home internet reimbursement and desk-setup stipend.
• Catered lunch, snacks, and company events.