Principal Product Manager, Communications Platform
Principal Product Manager driving the greenfield Communications Platform at Upstart. Define vision, build shared messaging APIs/infrastructure/governance for customer touchpoints, partner with engineering and cross-functional teams (Compliance, Risk) to enable scalable, compliant, personalized experiences in a regulated fintech environment. Requires 7+ years PM experience with platform products.
About the job
Responsibilities
- Define and execute the product strategy and roadmap for Upstart's Communications Platform, balancing immediate business needs with a long-term platform vision.
- Partner with engineering to build shared platform capabilities, including messaging APIs, delivery infrastructure, governance controls, and communication data models that support multiple products and channels.
- Establish scalable platform abstractions that enable product teams to deliver customer communications more efficiently while reducing duplicated engineering effort.
- Drive alignment across Engineering, Growth, Servicing, Capital, Banking, Compliance, Risk, and other cross-functional partners to prioritize platform investments and influence company-wide technical strategy.
- Develop platform capabilities that improve regulatory compliance, auditability, and operational visibility through standardized controls and monitoring.
- Define success metrics, evaluate platform performance, and use data and customer insights to continuously improve platform adoption, reliability, and business impact.
- Evaluate external technologies and vendor partnerships that extend platform capabilities and support future product strategy.
Requirements
- Bachelor's degree in Computer Science, Engineering, Mathematics, Statistics, Economics, or a related field (or equivalent practical experience).
- 7+ years of product management experience building software products.
- Experience leading platform, infrastructure, or developer platform products in a software organization.
- Experience partnering closely with engineering teams to define APIs, platform capabilities, or distributed systems.
- Experience leading cross-functional product initiatives involving engineering and business stakeholders from strategy through successful delivery.
Preferred Qualifications
- Experience building or scaling communications, messaging, engagement, or customer interaction platforms.
- Experience in fintech, financial services, marketplaces, or other highly regulated industries.
- Knowledge of regulatory compliance considerations for customer communications and platform governance.
- Ability to develop long-term platform strategy while balancing near-term product delivery and organizational priorities.
- Experience communicating technical strategy and influencing executive stakeholders across multiple organizations.
Skills
Product Management, Platform Strategy, APIs, Messaging Infrastructure, Governance Controls, Cross-Functional Leadership, Regulatory Compliance, Fintech, Distributed Systems, Technical Strategy
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