Deployment Strategist

What You'll Do

• Lead sales discovery and technical demos with enterprise customers to understand pain points, current workflows, constraints, and success criteria.
• Scope and structure pilots by translating customer pain points and orchestrating Glimpse product capabilities to prove quick value for customers.
• Outline requirements for new agents and integrations in partnership with the customer and our engineering team and help roll them out to customers.
• Align executive and user stakeholders on scope (what we’re doing, what we’re not doing, timelines, resourcing, risks, dependencies).
• Run cross-functional implementations: coordinate engineering, product, ops, and customer teams to deliver the end outcome.
• Own deployment into production: configuration, testing, rollout planning, and post-launch iteration.
• Communicate results and value to both operational users and executive sponsors - progress updates, impact reporting, and next-step recommendations.
• Partner closely with Sales and Product to share customer insights, influence roadmap, and improve our deployment playbook.

Who You Are

Must-haves

• 3+ years of experience doing customer discovery in ambiguous environments (ex-founder, early-stage product manager, deployment strategist/FDE, solutions/implementation/consulting, solutions engineering, or similar).
• Strong technical + systems intuition: you don’t need to be a pure software engineer, but you can reason about integrations, data flows, edge cases, and implementation constraints, as well as collaborate tightly with engineering.
• Experience operating inside complex enterprise systems, especially where processes span many tools and teams (CPG/retail exposure is a plus).
• Excellent customer-facing communication: comfortable leading working sessions, aligning stakeholders, and explaining scope, risks, and technical concepts to both operators and execs.

Nice-to-haves

• Technical background (computer science, engineering).
• Experience with CPG, retail, deductions, trade promotions, chargebacks, EDI, or ERP ecosystems.
• Experience shipping customer-facing integrations or implementation tooling.
• Experience in a solutions engineering or forward deployed engineering organization at an early stage startup.

Traits that do well here

• High ownership: you don’t just advise - you drive the work to completion.
• Systems thinking: you can reason through messy workflows and design something scalable, not one-off.
• Customer empathy + backbone: you listen deeply, then confidently set boundaries and callout tradeoffs.
• Fast learner: you ramp into new domains and tools quickly.