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Deployment Strategist
Lead complex enterprise CPG customers through discovery, scoping, deployment, and value realization of AI agents for deductions, revenue recovery, and cash application. Requires 3+ years customer discovery experience in ambiguous environments, strong technical/systems intuition, and excellent stakeholder communication.
About the job
What You'll Do
- Lead sales discovery and technical demos with enterprise customers to understand pain points, current workflows, constraints, and success criteria.
- Scope and structure pilots by translating customer pain points and orchestrating Glimpse product capabilities to prove quick value for customers.
- Outline requirements for new agents and integrations in partnership with the customer and our engineering team and help roll them out to customers.
- Align executive and user stakeholders on scope (what we’re doing, what we’re not doing, timelines, resourcing, risks, dependencies).
- Run cross-functional implementations: coordinate engineering, product, ops, and customer teams to deliver the end outcome.
- Own deployment into production: configuration, testing, rollout planning, and post-launch iteration.
- Communicate results and value to both operational users and executive sponsors - progress updates, impact reporting, and next-step recommendations.
- Partner closely with Sales and Product to share customer insights, influence roadmap, and improve our deployment playbook.
Who You Are
Must-haves
- 3+ years of experience doing customer discovery in ambiguous environments (ex-founder, early-stage product manager, deployment strategist/FDE, solutions/implementation/consulting, solutions engineering, or similar).
- Strong technical + systems intuition: you don’t need to be a pure software engineer, but you can reason about integrations, data flows, edge cases, and implementation constraints, as well as collaborate tightly with engineering.
- Experience operating inside complex enterprise systems, especially where processes span many tools and teams (CPG/retail exposure is a plus).
- Excellent customer-facing communication: comfortable leading working sessions, aligning stakeholders, and explaining scope, risks, and technical concepts to both operators and execs.
Nice-to-haves
- Technical background (computer science, engineering).
- Experience with CPG, retail, deductions, trade promotions, chargebacks, EDI, or ERP ecosystems.
- Experience shipping customer-facing integrations or implementation tooling.
- Experience in a solutions engineering or forward deployed engineering organization at an early stage startup.
Traits that do well here
- High ownership: you don’t just advise - you drive the work to completion.
- Systems thinking: you can reason through messy workflows and design something scalable, not one-off.
- Customer empathy + backbone: you listen deeply, then confidently set boundaries and callout tradeoffs.
- Fast learner: you ramp into new domains and tools quickly.
Skills
Customer Discovery, Technical Demos, Systems Thinking, Integrations, Data Flows, Stakeholder Alignment, Project Management, ERP, Edi, Cpg Systems