Director, GTM Enablement Operations

Responsibilities

Build the GTM Enablement & Business Value Operating Model

• Design and evolve the operational foundation for GTM Enablement & Business Value.
• Establish governance, planning processes, operational cadence, portfolio management, and delivery standards.

Build Technology Capabilities That Scale

• Lead the Systems & Analytics organization responsible for enablement technology, learning systems, content management, reporting, analytics, automation, and AI-enabled workflows.
• Evaluate, implement, and optimize technologies that improve productivity, learning, and business performance.

Build Operational Insight

• Develop measurement frameworks for organizational health, capacity, program effectiveness, productivity, and business impact.
• Deliver dashboards and reporting that improve planning, prioritization, and investment decisions.

Lead Enterprise Program Operations

• Serve as the Operations Leader for major cross-functional initiatives, including Sales Kickoff (SKO), Technical Sales Kickoff (TSKO), enterprise launches, and strategic programs.
• Build operational frameworks for planning, governing, and delivering complex initiatives across multiple organizations.

Advance AI & Technology Innovation

• Identify opportunities for AI and emerging technologies to create organizational leverage.
• Evaluate platforms, operationalize AI-enabled workflows, establish governance and best practices, and drive responsible adoption.

Build a High-Performing Organization

• Lead and develop the Operations and Systems & Analytics teams.
• Foster operational excellence, innovation, accountability, continuous improvement, and strong cross-functional partnerships.

Requirements

• 10+ years leading Operations, Enablement Operations, Revenue Operations, Business Operations, Program Management, or similar functions in a high-growth SaaS organization.
• Experience building operating models, governance frameworks, and scalable business processes.
• Experience leading multiple operational disciplines, including operations, systems, analytics, business intelligence, or program management.
• Experience selecting, implementing, and optimizing enterprise technologies for learning, enablement, collaboration, and operational excellence.
• Strong understanding of Learning Management Systems (LMS), Content Management Systems (CMS), knowledge management platforms, workflow automation, business intelligence, and analytics platforms.
• Experience evaluating and implementing AI-enabled technologies for learning, content development, coaching, analytics, and productivity.
• Hands-on expertise with Claude, ChatGPT, and other large language models, including prompt engineering, governance, workflow design, and organizational adoption.
• Experience leading enterprise-wide initiatives involving executive stakeholders and multiple cross-functional organizations.
• Strong executive communication, organizational leadership, and stakeholder management skills.
• Bachelor's degree required.

Nice-to-Haves

• MBA or other advanced degree.
• Experience supporting Sales, Technical Solutions, or Customer Success organizations.
• Experience with Docebo, Gong, Asana, Tableau, or similar enterprise technologies.
• Experience delivering Sales Kickoff, organizational transformation, technology implementation, or global enablement programs.
• Experience introducing AI into business workflows and driving organizational adoption.

Compensation & Benefits

• Estimated yearly salary: $203,000–$270,000 USD.
• Generous and competitive benefits package.
• New hire stock equity (RSUs) and employee stock purchase plan.
• Continuous career development and pathing opportunities.
• Employee-focused onboarding.
• Internal mentor and cross-departmental buddy program.
• Healthcare, dental, parental planning, mental health benefits, 401(k) plan and match, paid time off, fitness reimbursements, and discounted employee stock purchase plan.
• Benefits may vary based on the country of employment and nature of employment.