Customer Acceleration Product Manager
Owns the roadmap and adoption strategy for Okta’s customer education subscription and public learning catalog. The role uses customer research, analytics, and cross-functional collaboration to improve learning experiences and connect engagement to adoption, retention, and expansion.
About the job
Responsibilities
- Own the education subscription product roadmap, including backlog management, requirements definition, and prioritization based on customer needs, business goals, and data insights.
- Develop working knowledge of the public learning catalog and its intersection with the subscription experience to inform roadmap decisions and ensure a seamless customer journey.
- Partner with Product and Product Marketing to translate product and go-to-market strategies into requirements and priorities for training, knowledge, badges, certifications, and online and community experiences.
- Design and execute targeted adoption programs with Digital Growth, Marketing, and Customer First teams.
- Establish success metrics and reporting that connect learner engagement and skill building to customer health metrics, including product adoption, retention, and expansion.
- Identify friction points in the customer learning journey and advocate for improvements that make education resources easier to find, access, and use.
- Contribute to the evolution of how education, success packages, and related offerings work together to deliver a cohesive customer experience.
Requirements
- Experience in product management or product ownership, including backlog management, writing requirements or user stories, and contributing to a product roadmap.
- Ability to define success metrics, use data to measure product or program effectiveness, connect user engagement to business outcomes, and communicate results clearly.
- Experience conducting customer or user research and applying insights, including personas and journey mapping, to product decisions and program design.
- Ability to translate complex technical concepts into clear, value-based language for diverse audiences.
- Experience working cross-functionally across product, marketing, and customer success teams.
- Working knowledge of training, credentialing, certification, or enablement functions and their relationship to customer success and go-to-market motions.
Nice-to-haves
- Experience with an LMS, community platform, or digital customer success program.
- Experience using product analytics or business intelligence tools to track user behavior, engagement, and business outcomes.
- Experience in a post-sales, customer success, or customer education environment.
- Experience with subscription-based products or services and B2B packaging and delivery.
- Familiarity with identity, security, or developer-focused products and their technical audiences.
Compensation and Benefits
- Annual base salary: $99,000–$149,000 USD.
- Equity, bonus, health, dental and vision insurance, 401(k), flexible spending account, and paid leave, including PTO and parental leave, are offered in accordance with applicable plans and policies.
Skills
Product Management, Product Roadmap, Backlog Management, User Stories, Product Analytics, Business Intelligence, Customer Research, Journey Mapping, Learning Management Systems, Community Platforms, Customer Success, Product Marketing, Credentialing, Certifications, Subscription Products
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