Engineering Manager, Operations

Responsibilities

• Build, lead, and develop a high-performing team of 4–6 engineers with strong technical ownership.
• Coach engineers through feedback, career development, calibration, and performance management.
• Recruit, interview, hire, and onboard engineers.
• Stay hands-on through architecture, pair programming, coding, code reviews, and on-call.
• Partner with product and design on requirements, roadmaps, sprint planning, and measurable outcomes.
• Drive system design, code quality, observability, reliability, and scalability.
• Establish sprint planning, OKR planning and reporting, quarterly planning, and retrospectives.
• Set technical direction for systems supporting large-scale clinical and business operations.
• Automate manual workflows and design exception-handling systems while maintaining accuracy and patient trust.
• Simplify billing, claims, eligibility, scheduling, and other healthcare workflows.
• Build reliable, auditable systems that scale through growth and regulatory complexity.
• Partner with operations, strategy, finance, clinical, product, design, data, and analytics teams.

Requirements

• 6+ years of professional software engineering experience with modern full-stack technologies.
• 2+ years of hands-on engineering management experience.
• Experience hiring engineers and managing performance, promotions, and career development.
• Ability to pair program and contribute directly to implementation.
• Strong product judgment, including writing PRDs, critiquing designs, sizing opportunities, and progressing independently.
• Proficiency with React, TypeScript, Node.js, PostgreSQL, or similar modern stacks.
• Experience shipping and owning production systems in fast-moving, ambiguous environments.
• Ability to balance people leadership, technical depth, delivery focus, and communication.

Nice to Have

• Backend and workflow-platform experience.
• Automation and AI-enabled operations.
• Healthcare billing, claims, or eligibility experience.
• Internal tools experience.
• Experience with regulated systems.
• Experience designing for reliability, auditability, and complex edge cases.
• Experience with scheduling, capacity systems, provider applications, onboarding, productivity, earnings, retention, experimentation, funnels, referrals, and marketplace decisions.