Workplace Experience Manager

What You'll Do

Office Operations & Workplace Management

• Own the daily operations and overall employee experience of the San Francisco office
• Ensure the office is consistently organized, stocked, functional, and guest-ready
• Greet visitors, manage deliveries, and serve as the primary onsite point of contact
• Manage relationships with building management, engineers, janitorial staff, and office vendors
• Oversee office maintenance, repairs, and workplace improvement projects
• Partner with IT to maintain meeting room technology and troubleshoot basic office technology issues
• Manage office seating, desk assignments, badge/access coordination, and workspace logistics
• Oversee workplace services including catering, snacks, beverages, supplies, and inventory management
• Continuously identify opportunities to improve workplace processes, systems, and employee experience

Employee Engagement & Culture

• Lead employee engagement initiatives that foster connection, collaboration, and community across onsite and remote employees
• Manage internal programs such as Ops in Action, employee appreciation initiatives, and holiday gifting
• Plan and execute office celebrations, seasonal events, happy hours, and team-building activities
• Expand and support hybrid and virtual engagement opportunities for distributed employees
• Partner with leadership and People Operations to strengthen company culture through meaningful experiences and programming

Onboarding & Employee Support

• Partner with People Operations to support onboarding logistics for new hires
• Coordinate workspace setup, office access, swag distribution, and first-day office experience for local employees
• Assist with equipment coordination and onboarding session scheduling
• Help streamline onboarding processes and improve the overall new hire experience
• Serve as an approachable onsite resource for employees and visitors

Team Onsites & Event Support

• Plan and coordinate team onsites and smaller internal gatherings
• Manage logistics including venue coordination, catering, transportation, accommodations, schedules, and office setup
• Support teams in creating engaging and organized in-person experiences
• Partner with cross-functional teams to ensure smooth onsite execution
• Provide operational and logistical support for larger company events such as Rendervous (all company events) and other major engagements as needed

What We're Looking For

• 3–5 years of experience in office management, workplace operations, facilities coordination, or a related administrative/people-facing role
• Proven ability to manage vendor and building management relationships (janitorial, maintenance, engineers, catering, etc.)
• Experience planning and executing workplace events such as team celebrations, onsites, or company gatherings of varying size
• Strong organizational skills with the ability to manage multiple concurrent workstreams (seating logistics, inventory, onboarding, events) without dropping the ball
• Comfortable being the onsite point of contact and handling ambiguity or last-minute changes independently
• Proficiency with workplace tools such as Google Workspace, Slack, and basic IT troubleshooting for AV/meeting room tech
• Clear, professional communication with employees, vendors, and leadership alike

Nice-to-Haves

• Experience supporting a People or HR team, particularly onboarding coordination or new hire programming
• Familiarity with coordinating distributed or hybrid workforces, not just onsite employees
• Prior experience managing budgets for office supplies, catering, or event spend
• Exposure to badge/access management systems or workplace platforms (e.g., Envoy, Robin, or similar)
• Experience supporting large-scale company events or offsites

Benefits

• 4 weeks of paid vacation
• 14 weeks of fully paid parental leave for all parents
• Long-term disability, life insurance, and 401K plans
• 100% employer-paid medical coverage and 99% employer-paid dental and vision coverage
• FSAs and HSAs available
• Monthly lifestyle stipend for wellness, mental health and therapy, hobbies
• Monthly cell phone and internet subsidy
• Commuter benefits for Bay Area employees, home office stipends for remote employees
• Continuous learning benefits & related support