Workplace Experience Associate

Key Responsibilities

• Serve as the single point of contact for all workplace needs, managing facilities, vendor relationships, workspace setup, supplies, and packages end-to-end
• Own the food and snack program from ordering to replenishment, ensuring the kitchen is always stocked and the program reflects what the team actually wants
• Ensure every in-office new hire has a seamless, welcoming experience from day one: desk set up, access ready, office tour completed, and a warm welcome that makes people feel at home before they've had their first meeting
• Plan and execute team events, celebrations, and culture-building activities that are genuinely engaging and reinforce a positive office culture
• Serve as the go-to problem solver for workplace challenges, proactively identifying and implementing operational improvements

You’ll love this role if

• You thrive in fast-paced environments and are energized by juggling multiple priorities within a dynamic, high-growth startup
• You're exceptionally organized and have a knack for creating order out of chaos — managing details, anticipating gaps, and keeping operations running smoothly without being asked
• You're a proactive problem solver who anticipates needs and takes initiative before issues surface
• You're passionate about creating a workplace culture where people feel supported, energized, and genuinely excited to come in
• You're adaptable, embrace change, and can pivot quickly without losing focus
• You're skilled at building trust and maintaining clear, warm communication with stakeholders at all levels
• You have a hospitality mindset — you notice the details others miss, and you care about the quality of the experience whether it's a fully stocked kitchen, a seamless onboarding day, or a team event that people are still talking about the next week

We’d love to hear from you if

• You're based in NYC and genuinely excited to be in the office most days of the week. This role requires someone who thrives in an in-person environment.
• You bring a solutions-oriented, get-it-done mindset. You run through walls when you need to and find creative ways to solve problems.
• You're genuinely people-oriented with high EQ. You take pride in how the office feels, not just how it runs, and people naturally gravitate toward you.
• You're excited to do the unglamorous and the fun with equal energy — whether that's coordinating with a vendor or pulling off a team celebration people talk about for months.
• You're excited to work in a mission-driven startup focused on transforming healthcare by enabling people to live healthier, longer lives

Nice to have: experience in office management, workplace ops, or a similar generalist operations role