(US) Software Implementation Consultant - Clinical

Key Responsibilities

• Principal implementation liaison on the project team documenting customer requirements, translating technical requirements into configuration setup, business processes and goals
• Lead a detailed business discovery developing recommendations to execute a delivery approach that will drive outcomes and deliver value
• Translate technical requirements and execute system configuration setup
• Ensure data quality, integrity, and security requirements for all customer databases
• Assess and validate the implementation plan and manage communication among project stakeholders
• Troubleshoot and resolve configuration issues with great attention to detail
• Update and maintain training databases to incorporate new product releases, enhancements, and leading practices
• Identify and suggest configuration improvements to drive efficiency and enhanced customer outcomes
• Establish and maintain stakeholder relationships by utilizing excellent communication and collaboration skills
• In collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines and delays to ensure an exceptional customer experience and successful implementation
• Lead, influence, advise and support customer change management strategies, including the plans for user readiness and acceptance
• Test, pilot, and document new professional services offerings
• Develop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomes
• When needed, travel to customer on-site locations to lead and direct meetings and presentations

Required Experience

• Post-secondary education in business or technology related field (preferred)
• Excellent communication, organizational and collaboration skills
• Previous experience configuring or implementing a software solution, database testing and end-user support, preferred
• Strong analytical and problem-solving skills
• Demonstrated attention to detail and quality validation process adherence
• Consulting experience within a software organization performing workflow analysis and documenting and delivering recommendations to drive operational excellence
• Experience working on multiple project teams simultaneously balancing milestones and objectives efficiently and on time
• Proven ability to take accountability for a project, demonstrating initiative, and delivering on
• Self-starter, able to work independently, prioritize to deliver on time and adapt priorities and a flexible approach to sharing client insights
• Must be results oriented, and demonstrate a can-do attitude with adaptability, problem-solving and critical thinking skills
• 2-4+ years in a software implementation role
• Healthcare market experience, preferred