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Aurelian

Implementation Manager

Leads end-to-end technical implementations of AI tools for 911 centers, configuring systems, resolving API/integration issues, and training users onsite. Requires 2-6 years in technical customer-facing roles with strong SaaS fluency and ownership mindset.

80k – 120kSeattle, WASolutions ArchitectureHybrid2+ YOE
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About the role

What You’ll Be Doing

  • Own end-to-end implementations from kickoff through go-live
  • Define project plans tailored to each customer’s unique needs, resources, and desired outcomes
  • Personally configure and deploy Aurelian’s solution and dashboards in customer environments
  • Translate real-world emergency response workflows into system configurations
  • Resolve issues across APIs, integrations, and data flows
  • Work cross-functionally with engineering, product, marketing, vendors, and customers to unblock progress
  • Ensure milestones and deliverables are met on time and at a high standard of quality
  • Perform risk management and proactively implement corrective actions
  • Drive timelines and stakeholder communication without losing technical depth
  • Identify gaps in implementation processes and build scalable playbooks, documentation, and repeatable workflows to improve how we deploy
  • Contribute beyond individual implementations by improving team-wide processes and resources
  • Conduct in-person training sessions and knowledge transfer for client teams

Who We’re Looking For

  • 2-6 years of experience in implementation, technical project/account management, or similar customer-facing roles
  • Strong technical fluency (SaaS platforms, integrations, system behavior)
  • Practical working knowledge of software implementations and technical concepts
  • Experience working directly with customers in technical environments
  • Ability to translate complex workflows into working system configurations
  • High ownership mindset – you take responsibility for outcomes, proactively step in where needed, and contribute beyond your immediate scope
  • Comfortable operating in ambiguity and fast-moving environments
  • Serve as a trusted advisor to customers – guiding them toward best-practice solutions with empathy and sound judgment, while using thoughtful influence to drive successful onboarding and long-term outcomes
  • Comfortable having direct, constructive conversations to address misalignment, push back when needed, and ensure the right outcomes for both the customer and the business
  • Analytical mindset and strong problem-solving ability
  • Excellent written, verbal, and interpersonal communication skills

Nice to Haves

  • Exposure to public safety, operations-heavy, or workflow-driven industries
  • Background in early-stage and/or high-growth startups
  • Experience with GIS, telephony systems, or call-handling tools

Skills

SaaSAPIsIntegrationsGisTelephonyDashboardsWorkflow ConfigurationProject ManagementRisk ManagementStakeholder Communication

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