The Opportunity
As a Technical Solutions Manager (TSM), you act as a trusted technical advisor to both clients and internal teams. You sit at the intersection of product capability, client operations, and real-world execution, ensuring solutions are technically sound, scalable, and aligned with client business outcomes.
You will lead complex implementations, support live events, and serve as a critical feedback loop into Product by translating client needs into clear, actionable insights.
Client Advisory & Technical Ownership
- Serve as the primary technical advisor for a portfolio of clients, deeply understanding their business models, workflows, and goals.
- Lead technical implementations, ensuring clients are set up for long-term success—not just launch.
- Proactively audit event builds, configurations, and workflows, identifying risks, inefficiencies, and opportunities for improvement.
- Ask probing questions to uncover root causes, not just symptoms, and recommend multiple solution paths with clear tradeoffs.
Product Partnership & Advocacy
- Act as a strong voice of the client in collaboration with Product, Engineering, and Client Experience.
- Translate real-world client use cases into clear product feedback, supported by data, context, and business impact.
- Professionally challenge assumptions and advocate for product improvements that enable scale, automation, and data integrity.
- Participate in GTM initiatives by testing new features, validating workflows, and shaping internal and external enablement materials.
Process, Documentation & Scale
- Document common client questions, edge cases, and solutions to improve internal knowledge and reduce repeat escalations.
- Identify opportunities to streamline workflows, automate repetitive steps, and improve team efficiency.
- Maintain strong personal organization across multiple clients, initiatives, and deadlines—without losing attention to detail.
What We’re Looking For
- 3–5+ years of experience in technical account management, SaaS implementations, live event operations, or technical client support.
- Strong technical aptitude with the ability to quickly understand complex systems and integrations.
- Ability to ask the right questions, synthesize information, and make clear, defensible recommendations.
- Comfort pushing back professionally—using data, logic, and client impact to influence decisions.
- Highly organized, efficient, and able to manage competing priorities.
- Comfortable learning new tools and workflows as the platform evolves.
- Strong communicator who can fluidly switch between technical and business audiences.
- Willingness to travel occasionally for onsite event support.
This Role May Be a Good Fit for You If You…
- Are comfortable adapting as systems and processes evolve rather than relying solely on prescriptive playbooks.
- Ask clarifying questions and revisit assumptions to ensure you fully understand a problem before moving forward.
- Enjoy understanding the underlying goals behind requests and proposing thoughtful alternative approaches.
- Are comfortable engaging in respectful debate and advocating for a point of view using data and clear rationale.
- Are motivated by proactive problem-solving and continuous improvement, not just reactive support.
- Stay organized and effective while balancing multiple clients, priorities, and shifting timelines.
- Value collaboration and believe client-facing technical teams should have a voice in product decisions.
- Enjoy learning, iterating, and experimenting with new tools, workflows, and processes.
Compensation & Benefits
- Salary Range $75,000 - $85,000 DOE + Equity
- 100% Remote with Hybrid Optional (Santa Monica office)
- Paid Health Benefits ($0 Premiums), Dental, Vision, Life plans
- Open Vacation, 401k (50% match up to 3%), Paid Equipment
- Paid Holidays & Birthdays Off, Parental Leave, Team Offsites / Events