Technical Enablement Director
Leads technical enablement and training programs to drive Sentry platform adoption for customers, partners, and employees. Requires 5+ years in technical training, deep SDLC knowledge, and strong communication skills.
In this role you will:
- Become a Sentry product expert: be intimately familiar with all product capabilities and how customers use the product
- Own the Sentry University virtual learning platform: prepare curriculum, build learning units, create content, and manage user experience
- Create a comprehensive training strategy to enable customers to ramp up quickly and accelerate time-to-value (TTV)
- Build and operationalize an engaging certification program for customers, partners, and employees
- Design and own end-user training content for CSMs and SEs
- Create and deliver instructor-led training curriculum through virtual group training and in-person workshops
- Partner with sales and marketing to track leads in Sentry University
- Collaborate with Product and Engineering to keep enablement materials up-to-date and on-brand
- Develop programs for onboarding and technical enablement of customer-facing teams (logging, monitoring, cloud, etc.)
- Develop KPIs to measure adoption and effectiveness of training programs
Qualifications
- Strong knowledge in the application monitoring field
- 5+ years experience in technical training development and delivery
- BA/BS degree in CS or Computer Engineering-related field or equivalent experience
- Strong verbal and written communication skills
- Strong presentation skills
- Significant experience working with customers and partners remotely and in person
- Ability to develop structured training plans, actions, and metrics
- Experience with various learning tools and media
You'll love this job if you:
- Enjoy talking about technology with engineers and leaders
- Want to impact customers through teaching product usage
- Appreciate cross-functional projects
- Like being central to organizational progress
- Have a fast-paced, results-driven mindset
- Love developer tools, open-source, and SDLC
Sr. Manager, Strategic Revenue Programs
Lead strategic revenue programs and GTM enablement initiatives to drive ARR growth and pipeline. Manage a team of four and orchestrate cross-functional efforts with Product, Marketing, and CRO stakeholders.
Global Law Enforcement Operations Enablement Manager
Enablement Manager for Airbnb's Law Enforcement Operations, responsible for building standards, workflows, tooling, training, and performance management for teams handling law enforcement data requests and threat assessments.
Director, GTM Enablement
Lead a four-person GTM enablement team reporting to the CRO, owning strategy and execution across Sales, Implementation, CSM, and Client-Facing domains with direct accountability to revenue outcomes.
Senior Manager, Sales Enablement
Own sales enablement strategy and execution across onboarding, ramp, methodology, and product readiness. Partner with Sales, RevOps, Product Marketing, and CS to drive measurable performance improvements.