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Kalshi

Support Ops Intern

Support Operations Intern handling Tier 1 and Tier 2 support tickets end-to-end, maintaining fast reply times and high CSAT scores while synthesizing patterns to relay upstream.

42k – 52kNew York, NYCustomer SupportOnsiteEntry level
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About the role

What You'll Do

  • Handle Tier 1 and Tier 2 support tickets across Intercom, maintaining first reply times under 10 minutes
  • Keep CSAT and CX scores high through clear, helpful, and accurate responses
  • Synthesize patterns in inbound support volume and relay signal upstream to operations, product, and engineering
  • Shadow senior team members on more complex tickets and escalate appropriately
  • Help maintain and improve internal support resources and pinned documentation

What You Bring

Must-Have

  • Genuine knowledge of prediction markets - ideally a Kalshi user - and fluency in trading concepts
  • Grit: you're down to grind, you don't need hand-holding, and you take ownership of your queue
  • Big-picture thinking paired with an obsession for small details - you understand why things matter, and you don't let things slip
  • Strong written communication; you can explain complex financial or operational concepts clearly and quickly
  • Good culture fit - low ego, high output, collaborative

Nice-to-Have

  • Prior experience in customer support, operations, or a fast-paced startup environment
  • Familiarity with support tooling (Intercom, Stripe, Plaid, or similar)
  • Currently enrolled in college

Compensation

  • $20-25/hour

Skills

IntercomStripePlaidCustomer SupportTier 1 SupportTier 2 SupportWritten CommunicationTrading ConceptsPrediction Markets

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