Customer Experience Specialist (Fixed-Term)
Provides personalized customer support via phone, email, SMS, and live chat for onX outdoor products. Solves issues, advises on usage, gathers feedback, and upsells while maintaining high satisfaction. Requires 1-3 years customer service experience and strong communication skills.
Responsibilities
- Serve as the main point of contact for onX customers via phone, email, SMS or live chat.
- Achieve expertise in the onX product suite quickly in order to efficiently advise customers regarding the product's proper use and best practices.
- Solve complex customer issues by using the toolset provided.
- Play a vital role in product development by documenting and sharing end-user suggestions and issues.
- Maintain a high satisfaction rating while always acting in the customer's best interest.
- Advocate for comprehensive solutions to customer-facing problems.
- Upsell our product when beneficial to the customer; incentive pay eligible.
Requirements
- 1-3 years of experience in a customer service or related position
- Clear written and verbal communication skills
- Experience working in a fast-paced, high-volume environment
- Ability to maintain a flexible schedule during hunting season, including scheduled coverage on Saturday or Sunday
- A customer-first mindset and strong interpersonal skills; ability to be the customer's advocate
- Organized and detail-oriented, bringing a positive, solutions-focused mindset and the ability to think on your feet
Nice-to-Haves
- Experience working with customer service software
- Call center experience
- Passion for the outdoors
- Existing onX product knowledge
Compensation
- $21.00 to $23.00 per hour upon hire (pay range will vary based on experience, skills, certifications, and education)
- Eligibility for a bonus at the end of your term
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