Staff Customer Support Advocate delivers frontline support via chat, email, and calls for complex issues while leading projects to improve documentation, AI training, and team processes. Requires 7+ years in SaaS customer-facing roles with advanced troubleshooting skills.
Lead and scale the customer support function by owning daily operations, building scalable systems, coaching a high-performing team, and driving measurable improvements in support metrics. Requires 8+ years of support leadership experience including 2+ years of people management.
Lead end-to-end response to customer trust incidents including account takeovers, fraud, and privacy exposures. Serve as incident commander, coordinate across Security/Legal/Product/CX, and drive long-term improvements to customer trust operations.
Handle benefits support inquiries for customers managing health, retirement, and wellness plans through Justworks' platform. Requires 6+ years customer experience and 1+ year benefits knowledge.
Leads enablement functions (Knowledge, Quality, Learning, Tooling) to scale Lyft's AI-native support operations. Sets vision, drives execution, and partners cross-functionally while managing 4-6 direct reports.