Staff AI Operations Architect

What you’ll do

• Architect and lead the shift from transactional to system-level resolutions, defining how risk drives routing and where human judgment is applied
• Set accuracy thresholds and make judgment calls on speed and cost trade-offs; establish compliance guardrails and operational controls
• Design and operate the human-in-the-loop framework that connects expert review to AI model improvement, defining the feedback architecture so every expert decision generates signal that makes automated detection smarter over time
• Partner with Analytics, ML/AI, and Product teams as the operational voice in a cross-functional build
• Architect repeatable frameworks that transform one-time solutions into systematic capabilities

What you bring

• 8+ years of experience in operations or business operations with a track record of designing and delivering systems that scale
• Demonstrated ability to execute roadmaps while building the operational infrastructure underneath them
• Experience in human-in-the-loop or AI-assisted operations, ideally in a regulated industry (background screening, fintech, healthtech, compliance)
• Strong analytical skills with the ability to use data to make architectural decisions, including quality thresholds, routing logic, capacity tradeoffs
• Cross-functional instincts: partnered closely with technical teams and can translate between operational reality and system design
• An A-player mindset with a strong bias for action: raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes