Strategic Business Operations Manager
Lead Airbnb's global goodwill program strategy and operations, managing budget, performance metrics, and cross-functional execution to balance customer experience with financial targets.
Programs and Business Operations Lead
Lead growth programs and business operations for Airbnb's Services & Membership team, partnering with product and marketing to design, test, and scale initiatives that drive value for hosts and guests. Requires 12+ years in consulting or strategy/ops, strong analytical skills with SQL/Excel/Tableau, and deep marketplace expertise.
168k – 203kUnited StatesBusiness OperationsRemote12+ YOE
About the role
A Typical Day
- Develop actionable business analysis - enable functional leads to provide consistent information to their teams and stakeholders
- Provide data driven insights quickly and accurately by leveraging tools such as SQL, excel and Tableau
- Partner with product and marketing teams to translate business goals into program requirements and go-to-market strategies—speaking their language and earning their trust as a strategic peer
- Identify new growth opportunities, design experiments to test hypotheses, and develop plans to scale proven levers
- Build tools and equip teams with the relevant data support to tools to make actionable decisions
- Create materials to communicate strategy and business performance to key stakeholders
- Manage cross-functional workstreams across product, marketing, data science, finance, partnerships, and business operations
Your Expertise
- 12+ years experience in consulting position, or strategy operations role and working across multiple geographies
- Ability to prioritize quickly and go deep on execution of new initiatives
- Analysis and formulation of plans to address key business priorities or issues
- Leadership and ability to influence other stakeholders
- Ability to take initiative and deal with uncertainties
- Strong appetite for working with the Airbnb community
- Ability to manage complex projects and multi-task with excellent organization skills
- Deep understanding of supply/demand dynamics, incentive design, and growth levers
- Background in loyalty programs, incentive programs, or merchandising strongly preferred
- Pays attention to both details and macro-level outcomes
- Seasoned internal and external communicator with strong interpersonal skills
- Ability to thrive in a fast-paced, dynamic and ever changing startup environment
- Ability to flourish with minimal guidance, be proactive, and handle uncertainty and ambiguity
- Data driven, can do attitude, strategic thinker and passion for new products and solutions
- Comfortable with Excel, SQL
- Strong verbal and written communication skills
Skills
SQLExcelTableauData AnalyticsBusiness AnalysisCross-Functional CollaborationProgram ManagementStrategy OperationsSupply/Demand DynamicsIncentive Design
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