Solutions Engineer
Own Tier 1-2 technical support and onboarding execution for an AI sales platform. Partner with account managers on implementations, monitor adoption, and influence product roadmap. 0-2 years experience; new grads welcome.
What You'll Do
- Own Tier 1 and Tier 2 technical support, serving as the first line of problem-solving for customers
- Run onboarding execution: configure integrations, set up workflows, and get customers to value fast
- Partner with AMs during implementations and expansions to validate technical feasibility and build demos or proof-of-concepts
- Monitor product usage, resolve adoption blockers, and coach end-users on workflows and features
- Surface support ticket trends to the product team, directly influencing the roadmap
- Build internal playbooks and customer-facing documentation to shorten time-to-value
- Automate repetitive workflows by creating self-service docs, chatbots, or lightweight tooling
What You'll Bring
- 0 to 2 years of experience in a technical, customer-facing role (support, solutions, consulting, or implementation); new grads welcome
- Comfort debugging workflows, exploring APIs, and picking up new systems quickly
- Genuine curiosity about enterprise software and how technical solutions get deployed at scale
- Ability to thrive in a fast-paced environment where you're helping shape the playbook, not just following one
- Strong communication skills, able to translate technical concepts for both end-users and senior stakeholders
Bonus Points
- Prior startup or high-growth company experience
- Interest in growing into an Enterprise SE, Product, or PM track
Compensation & Benefits
- Salary: $100K-$120K
- Equity: 0.03% - 0.04%
- Health: Medical, dental, and vision coverage
- Unlimited PTO
- Office: In-office in SF 5 days a week, with daily lunches. Commuter and parking benefits
Business Value Consultant
Build data-driven business cases and ROI models to help prospects understand the financial impact of an AI-powered insurance platform. Partner with Sales and senior leaders on strategic enterprise deals, translating complex problems into clear value narratives.
Manager, Implementation
Lead and mentor a team of IT product specialists implementing complex IT products (Apps, MDM, Okta, Azure) to drive customer adoption, retention, and LTV. Requires 6+ years implementing IT products and 2+ years leading teams.
Forward Deployed Engineer
Embed with enterprise customers to implement Sigma on their data platforms, building production analytics solutions, data apps, and workflows while owning the technical relationship. Requires 5+ years customer-facing technical experience, strong SQL, and experience with cloud data warehouses.