Customer Sales Engineer
Customer-facing technical expert supporting Account Managers on renewals and upsells. Partners on POCs, security assessments, and RFPs to drive expansion within existing customer base.
Solutions Engineer
Partners with sales to deliver technical demos, POCs, and deep dives for CI/CD solutions, acting as a trusted advisor to engineering leaders. Requires strong CI/CD expertise, cloud infrastructure knowledge, and customer-facing technical communication skills.
San Francisco, CASales EngineeringOnsite
About the role
What You’ll Do
- Partner with Sales to secure the technical win
- Lead technical discovery, scoping sessions, and qualification calls with engineering, DevOps, and platform teams
- Deliver high-impact product demos, whiteboard sessions, and tailored technical deep dives
- Design and execute POCs, including benchmarking CI performance, optimizing pipeline architecture, and validating ROI models
- Act as a trusted technical advisor to customers
- Build credibility with architects, engineering managers, SREs, and CTO-level stakeholders
- Translate engineering pain into clear solution designs using Blacksmith’s CI cloud
- Guide customers on best practices for CI modernization, ephemeral compute, cost optimization, and migration off hyperscalers
- Solve technical challenges in real time
- Assist customers in debugging CI performance bottlenecks, runner reliability issues, or pipeline misconfigurations
- Help teams optimize GitHub Actions at scale and adopt ephemeral runners effectively
- Maintain deep technical understanding of Blacksmith’s architecture and how it integrates into complex enterprise environments
- Influence product direction
- Capture customer feedback and use cases, advocating for features and improvements that accelerate adoption
- Collaborate with Engineering and Product to validate requirements, shape roadmap decisions, and improve usability for large-scale CI teams
- Support expansion and long-term success
- Participate in strategic account planning with AEs, CSMs, and leadership
- Identify technical expansion opportunities within existing customers
- Ensure smooth handoff from evaluation to onboarding, working closely with post-sales teams
You’ll Be a Great Fit If You Have
Strong technical fluency
- Experience in solutions engineering, field engineering, pre-sales, DevOps, or consulting
- Hands-on understanding of modern CI/CD tooling (GitHub Actions preferred), pipelines, and DevOps workflows
- Familiarity with cloud infrastructure (AWS/GCP/Azure), containerization, or ephemeral compute systems
Comfort working directly with developers
- You can read logs, diagnose failures, and reason about CI performance bottlenecks
Exceptional communication & storytelling skills
- Ability to present confidently to engineering ICs, architects, and CTOs
- Skilled at simplifying complex concepts and tying technical value to business impact
Customer-obsessed problem solver
- You anticipate needs, remove friction, and help customers realize the full value of Blacksmith
Startup DNA
- Scrappy, resourceful, fast-moving
- Comfortable in a high-velocity, evolving technical and GTM environment
Bonus Points
- Experience with DevOps tooling, infrastructure automation, or ephemeral compute systems
- Understanding of CI benchmarking, cloud cost analysis, or hyperscaler limitations
- Experience supporting enterprise evaluations at scale (security reviews, architecture sessions, procurement support)
- Familiarity with Terraform, Docker, Kubernetes, or observability tools
- Deep curiosity about engineering productivity and developer experience
Compensation & Benefits
- Competitive salary + meaningful equity
- Medical, dental, and vision insurance
- 401K match
- Unlimited PTO
- Early-exercise stock options
- 12 weeks fully paid parental leave (U.S.)
- Annual offsite
Skills
GitHub ActionsCI/CDAWSGCPAzureDockerKubernetesTerraformDevOpsEphemeral Compute
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