Solutions Engineer
Technical bridge-builder guiding customers through API integrations and implementation of AI-powered identity verification solutions for financial institutions. Requires 2+ years technical or customer-facing experience and API/web knowledge.
What You'll Do
- Technical Consultation: Help understand customer requirements and design appropriate implementation strategies for Baselayer's identity verification solutions
- Implementation Support: Guide customers through API integrations and ensure successful deployment of Baselayer products
- Solution Design: Create technical documentation and implementation plans that address specific customer needs
- Product Demonstrations: Deliver technical demonstrations that showcase Baselayer's capabilities
- Cross-functional Collaboration: Work closely with sales, product, and engineering teams
- Technical Documentation: Develop implementation guides and solution architectures for various customer scenarios
- Customer Training: Educate customers on Baselayer's products and APIs
- Feedback Loop: Collect and communicate customer feedback to product and engineering teams
- Continuous Learning: Stay current with industry trends and emerging technologies in the identity verification space
- Post-implementation Support: Provide ongoing technical guidance to ensure customer success
Minimum Requirements
- 2+ years of experience in a technical role, product management, or customer-facing position
- Fundamental knowledge of API concepts and web technologies
- Detail-oriented and able to document requirements effectively
- Natural problem-solver who enjoys finding solutions to complex challenges
- Adaptable and can navigate ambiguity with confidence
- Highly collaborative and enjoy working with cross-functional teams
What Sets You Apart
- Experience in solutions engineering, implementation, or technical customer success
- Basic coding skills in Python or JavaScript
- Familiarity with identity verification, KYC/KYB processes, or financial compliance
- Experience with fintech or financial institutions
- Experience leading technical discovery calls, product demos, or implementation workshops
Compensation & Benefits
- Salary Range: $150,000 – $220,000 + Equity
- Flexible PTO
- 100% covered health, dental, and vision premiums
- 401(k) with company match
- HSA contributions
- $250 monthly gym stipend
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