Senior Solutions Engineer

Responsibilities

• Own the technical relationship from first pre-sales call through partner go-live, serving as the primary technical point of contact for prospects and partners throughout the sales cycle.
• Lead technical discovery calls with prospects — understanding their existing stack, integration requirements, and technical constraints to design the right solution.
• Run product demos and technical presentations tailored to each prospect's use case, clearly articulating how Truemed's integration works and why it's the right fit.
• Serve as the technical voice in the room during sales cycles — handling objections, answering security and compliance questions, and de-risking deals before they stall.
• Scope and document integration plans for each new partner — producing clear, actionable technical specs that set the implementation team up for a fast, clean launch.
• Drive launch readiness — coordinating with partners, internal Engineering, and Customer Success to confirm technical milestones are met before go-live.
• Identify and flag integration risks early in the sales cycle so deals close with a clear, realistic implementation plan — not surprises post-signature.
• Partner closely with Account Executives throughout the sales cycle — aligning on deal strategy, prepping for technical calls, and ensuring the right technical narrative is in front of each prospect.
• Continuously improve the pre-sales-to-launch process — identifying bottlenecks, building templates, and creating repeatable patterns that speed up time-to-live.
• Own the pre-sales-to-launch handoff — creating documentation, briefing the implementation team, and ensuring nothing falls through the cracks between deal close and go-live.
• Build and maintain reusable integration playbooks, demo environments, and pre-sales assets that make it faster to move deals from technical discovery to signed contract.
• Act as the go-to technical resource for Sales and Partnerships — so they can always put a confident technical expert in front of a prospect or partner.
• Feed insights from the sales cycle back to Product and Engineering — surfacing recurring integration friction, feature gaps, and partner needs that inform the roadmap.

Qualifications

• 5+ years in Solutions Engineering, Sales Engineering, Solutions Architecture, Partner Engineering, Technical Account Management, or related customer-facing technical roles.
• Demonstrated experience owning the technical sales process — from pre-sales discovery and demos through integration scoping and partner launch.
• Strong technical fluency with APIs, webhooks, JSON, system integrations, and data flows.
• Experience supporting complex integrations across payments, ecommerce, or platform infrastructure.
• Proven track record of improving pre-sales-to-launch processes.