Sales Development Representative, Public Sector

Responsibilities

• Drive lead qualification and nurturing of Twilio.org’s named account customers across community & social services, healthcare, education, and the public sector.
• Be responsible for net new customer acquisition and driving new revenue while maintaining the highest levels of customer satisfaction.
• Work with customers to understand their business and technical requirements. Design solutions using Twilio’s communications API platform for specific use case needs.
• Continually add net new contacts to Salesforce for existing accounts.
• Work diligently with cross-functional internal teams (Sales, Sales Development, Marketing, Product, Engineering, Support) to address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform.
• Be an owner to drive deals forward, knock down obstacles for customers and internally, recommend process improvements, and find the best solution for each customer.
• Develop expertise in the social impact, nonprofit, and public sector markets to help prospective customers understand how others are leveraging Twilio’s platform.
• Have world-class interpersonal and communication skills to make complex technical and financial details sound simple.
• Balance competing priorities and manage multiple projects/deals simultaneously.

Qualifications

Required:

• At least 1 year of lead generating experience in a technical SaaS/CPaaS space, with a record of top performance.
• An understanding (or interest to understand) the cloud computing/communications business model and excitement for selling to a technical audience while utilizing a solution-oriented approach.
• Deep personal interest in the social impact and public sector markets and dedicating your career to making a positive difference.
• Strong written and verbal communication skills, with the ability to make complex technical and financial details sound simple.
• Technical solutions selling experience – including closing experience – and enjoys working with customers to solve their problems.
• High adaptability, with comfort trying new things, building within a rapid-paced environment, and comfort with ambiguity and change.

Compensation & Benefits

• Competitive pay, generous time off, ample parental and wellness leave, healthcare, retirement savings program.
• This role is eligible to earn commissions.
• This role may be eligible to participate in Twilio’s equity plan.
• Health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.