Revenue Operations Lead

What You'll Do

• Own the billing lifecycle end to end: Invoicing, collections, subscription management, credits, refunds, and disputes. Nothing falls through the cracks. Customers get billed correctly, on time, every time.
• Build revenue dashboards the team can trust: Create and maintain dashboards from raw data that give the team real-time visibility into revenue, usage, churn, and expansion. The founders should be able to answer "what are we spending and why?" in under five minutes.
• Run procurement and vendor operations: Manage subscriptions, contracts, and renewals. Catch wasteful spend before it compounds. Negotiate terms that make sense for a fast-growing startup, not a Fortune 500.
• Own operational compliance: Operate SOC 2, GDPR, and similar compliance workflows at the day-to-day level — questionnaires, audits, documentation, and vendor security reviews. You're not building the program from scratch; you're keeping it running and audit-ready.
• Support enterprise deal operations: Handle the operational side of enterprise deals — procurement paperwork, security reviews, custom billing arrangements, and anything else that sits between "verbal yes" and "signed contract."
• Use AI to move faster than one person should: Build workflows with AI tools to automate reporting, questionnaires, and repetitive ops work. You treat every manual process as a problem to be solved, not a fact of life.

What We're Looking For

• Operationally relentless. You clear the queue. Nothing falls through the cracks. You have systems — whether it's a spreadsheet, a Notion board, or something you built yourself — that keep you on top of everything. People trust you because things get done when you say they will.
• Comfortable owning the billing lifecycle. You've managed invoicing, collections, subscriptions, or procurement before — ideally at a usage-based or SaaS company. You understand how billing complexity scales and how to stay ahead of it.
• Can build dashboards from raw data. You're not waiting for a data team to build you a report. You can pull data, structure it, and build revenue dashboards that the team actually uses to make decisions. SQL or equivalent is a plus.
• Has operated compliance at the operational level. You've worked with SOC 2, GDPR, or similar frameworks — not as a consultant who designed the program, but as the person who keeps it running day to day. You know what an auditor is going to ask for before they ask.
• Uses AI daily to multiply output. You use tools like Claude, n8n, or whatever gets the job done to automate reporting, questionnaires, and ops work. You're not intimidated by new tools — you're the first person on the team to try them.
• Experience with usage-based pricing and enterprise deal support. You've seen how usage-based models create billing complexity and you know how to manage it. You've helped get enterprise deals across the finish line by handling the operational details that AEs shouldn't be touching.

Backgrounds that tend to do well: Revenue ops or billing ops at a SaaS or API company. Finance operations at a high-growth startup. Growth ops roles where you owned the full lifecycle from billing to reporting to compliance. People who've been the "one person who keeps everything running" at a company that was growing faster than its processes.

Compensation & Benefits

Salary: $90,000–$160,000/year (global), based on impact, not tenure Equity: Up to 0.05% in what you're helping build PTO: Generous — 15 days mandatory, anything after 24 days, just ask Parental leave: 12 weeks fully paid Wellness stipend: $100/month Learning & Development: Up to $1,000/year Other: Team offsites, sabbatical after 4 years, medical/dental/vision (US), 401(k), etc.