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Viz.ai

Revenue Operations Analyst (CS Focus)

Drive continuous improvement in Customer Success operations through value demonstration, CS tech stack management, reporting, and data analysis to support customer retention and growth.

91k – 130kUnited StatesRevenue OperationsRemote3+ YOE
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About the role

Responsibilities

  • Design and deploy systematic approaches to value demonstration with customers to support enterprise partnerships
  • Own performance and usage of the CS tech stack, partnering with cross-functional teams (Salesforce Admin, IT, Data and Analytics) to ensure data integrity and single source of truth
  • Design and deploy reporting to assess customer health, identify growth opportunities, and address potential customer issues
  • Collaborate cross-functionally to develop new processes and reporting tools
  • Serve as a go-to resource for the CS team to resolve issues and provide support
  • Take on revenue-related operational projects including lead management, conversion funnel, and SDR workflows

Requirements

  • 3+ years of experience in an analytical role (sales operations, quantitative analyst, consulting, strategy)
  • Advanced analytical skills with Excel/Google Sheets
  • Experience with Salesforce operations or administration
  • Proactive "doer" mindset with ability to work with incomplete information
  • Strong written and oral communication skills
  • Ability to work at both granular and strategic levels

Nice-to-Haves

  • Clinical or Healthcare Informatics experience
  • Tableau experience

Skills

SalesforceTableauGoogle SheetsExcelData AnalysisReportingSales OperationsCustomer Success Operations

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