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Product Manager

Own scheduling and forecasting for an enterprise WFM platform. Partner with support ops leaders at top brands to define AI-powered roadmap and ship features that optimize capacity planning.

180k – 230kSan Francisco, CANew York, NYProduct ManagementOnsite4+ YOE

About the role

Responsibilities

  • Work directly with prospects and customers to conduct discovery, co-build solutions, and represent the company at the highest level
  • Own scheduling and forecasting end-to-end — set the vision, drive the roadmap, and ship work that improves how customers run operations
  • Apply AI to automate high-stakes, high-repetition decisions in workforce management
  • Build for enterprise complexity including 24/7 multi-channel, multi-site operations, SLAs, shrinkage, channel mix, and BPO relationships

Requirements

  • 4+ years of product management experience in enterprise B2B SaaS
  • Strong analytical and technical product skills with ability to get deep in data and technical details
  • Experience at a growing, venture-backed startup
  • Strong written and verbal communication skills
  • Customer-first mindset with strong discovery skills to work directly with senior stakeholders

Nice-to-Haves

  • Experience building AI-powered product features in a practical, customer-value-driven way
  • Experience working closely with data science or ML teams to ship predictive optimization features

Skills

Product ManagementB2B SaaSData AnalysisAi Product DevelopmentRoadmappingStakeholder ManagementDiscoveryForecastingScheduling SystemsEnterprise Software

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