Product Designer, Disputes

Responsibilities

• Lead the end-to-end design of member-facing dispute experiences, from issue identification through filing, status visibility, resolution, and follow-up.
• Design thoughtful, high-trust experiences for complex and often emotionally charged moments where members need clarity, confidence, and support.
• Partner closely with Product, Engineering, Operations, Risk, Support, and Research to improve both customer outcomes and operational efficiency.
• Identify where agent tooling, workflows, and automation can reduce friction behind the scenes while keeping the member experience intuitive and trustworthy.
• Help shape the long-term disputes roadmap, including how intelligent systems and automation should support members and internal teams over time.
• Bring strong strategic thinking to ambiguous problem spaces, while also driving high-quality execution and shipping polished work.
• Raise the bar for design in Trust & Safety by contributing patterns, critiques, and best practices across the org.

Requirements

• A strong track record designing successful consumer-facing product experiences, ideally in mobile-first environments.
• Experience owning ambiguous, end-to-end problem spaces that require both strategic framing and hands-on execution.
• The ability to design for complex systems with multiple users, even when the primary focus is on the consumer experience.
• A portfolio that shows clear thinking, strong interaction design, and high craft in emotionally sensitive or high-stakes flows.
• Experience partnering effectively across complex stakeholder groups and influencing roadmaps, priorities, and tradeoffs.
• Comfort working in technically and operationally complex domains where policy, process, and product intersect.

Nice to have: Experience at a larger company. Experience in Trust & Safety, disputes, customer support, fraud, risk, or similarly complex regulated environments.

Compensation

Base salary begins at $170,000 and up to $235,000, depending on location, skills, qualifications, and experience. Full-time employees eligible for bonus, equity package, and benefits.