Principal Program Manager
Lead large-scale Snowflake implementation programs for Fortune 500 customers as a trusted C-Suite advisor. Drive strategy, roadmap, execution, risk mitigation, and customer value delivery for complex data and cloud projects.
Responsibilities
- Deliver large projects or programs and drive new service opportunities, working with customers and internal stakeholders
- Serve as overall Program Lead for a large customer, acting as a trusted advisor to C-Suite and/or Executive Sponsor
- Collaborate with internal stakeholders to craft vision, develop strategy, build roadmap of use cases, and build program/project plan
- Proactively mitigate risks and execute on delivering customer value
- Be a program management expert on all aspects of Snowflake implementation and variety of project and services types
- Deliver Fixed Fee and highly scoped projects on time
- Own project governance for budget and revenue reconciliation
- Lead large data migrations and code conversion efforts
- Drive to scope clarity with project teams and customer stakeholders
- Drive planning and all aspects of execution of the program plan, working collaboratively with customers, partners, and internal stakeholders
- Take full ownership of the project life cycle, ensuring on-time, on-budget, and predictable delivery
- Proactively identify and mitigate program or project risks
- Collaborate and communicate effectively with various workstream owners
- Collaborate with customer C-Suite and/or Executive Sponsor stakeholders to drive alignment on vision and strategy
- Leverage and improve program management methodology, processes, tools, templates, and checklists
- Champion customer outcomes and articulate program value in quantifiable metrics
- Drive customer satisfaction through surveys, renewals, and additional opportunities
- Work with Professional Services Practice Teams and Sales Account Teams to facilitate practice area enablement and support sales pursuits
- Collaborate with Product Management, Engineering, and Marketing to continuously improve Snowflake’s products and marketing
- Determine areas for process improvements within both the customer and Snowflake
Requirements
- 10+ years of experience in a Program Manager role (or similar capacity) dealing with complex, technical implementation and/or migration projects
- Recent experience successfully delivering multi-million dollar complex data-related and/or cloud-based large Programs for a Fortune 500 customer
- Played the role of trusted advisor to C-Suite or Executive Sponsor of the Program at Fortune 500 customer
- Extremely adept in executive communication and relationship management across multitude of stakeholders
- Direct experience in the Data Warehousing, Business Intelligence and/or Cloud field
- Proven ability to communicate and translate effectively across multiple groups from design and engineering to marketing, advertising, and business development
- Strong presentation skills and ability to articulate to a business and technical audience (including senior level executives at large enterprises)
Nice-to-Haves
- Experience in a customer support and advisory technical role (Solution architect, system administrator, technical account manager or equivalent)
- Familiar with Agentic AI and modern AI technology implementation
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