Staff Technical Program Manager, AI

Responsibilities

• Collaborate on the engineering organization's pivot to an agent-first Software Development Life Cycle (SDLC) across requirements, design, implementation, testing, and deployment.
• Manage cross-system integration and interoperability of the org-wide AI workflow, ensuring agents across Core Platform, SRE, and Support communicate effectively.
• Partner with AI Engineering to ensure operational readiness for AI-owned capabilities and systems, including defining clear escalation paths, incident handling procedures and Go-to-Market readiness.
• Provide leadership for development initiatives and lead the end to end delivery of the most complex initiatives across multiple teams, ensuring successful outcomes.
• Be a change advocate responsible for initiating and leading multiple organizations through pivots needed to address shifts in business trends and priorities.
• Drive Technical Program Management best practices and develop best of class software development processes.
• Use deep technical skills and domain knowledge to influence the strategic direction of teams and the department.
• Define and track improvement to metrics for quality and performance across complex projects involving many teams.
• Develop methods for ongoing communication of planning, program status, issues, and risks to stakeholders.

Requirements

• 5+ years of leadership experience on software teams as a Technical Program Manager or Development Manager
• Machine learning experience, ideally in applied settings where models or AI systems were shipped, integrated, evaluated, or operated in production
• Working knowledge of Agentic AI (e.g., machine learning, model lifecycle, data pipelines)
• Experience designing workflows where AI accelerates execution (coding, triage, diagnostics) without compromising system quality or increasing on-call burden
• Fluency in providing deep technical, product, and user context to AI systems to achieve high-quality output
• Experience delivering complex projects or solutions that span different groups within an organization
• Excellent verbal and written skills coupled with an ability to present to all levels in an organization
• Skilled at influencing stakeholders and leadership to develop systems, solutions, and products
• Adaptability and willingness to learn new skills, technologies, and frameworks
• Experience with common software development tools (e.g. GitHub, bitbucket, Jenkins) and public cloud technology (e.g. AWS, Azure etc)

Nice-to-Haves

• Experience with public cloud technology (AWS, Azure)