Partner Success Manager
Owns revenue targets and manages portfolio of 5-10 high-priority SaaS payroll partners post-sales. Drives renewals, upsells, adoption, and strategic growth through relationship building, KPI alignment, and cross-functional collaboration. Requires 5+ years account management experience.
Responsibilities
- Execute all phases of the post-sales Partner lifecycle, including ownership of a revenue target, renewal negotiations, and account management
- Earn trust and build relationships by understanding partners' business goals
- Consult on partners' payroll business: investigate blockers, outline strategies, create execution plans
- Outline mutual success metrics/KPIs aligning revenue/growth goals
- Become product/industry expert and trusted advisor
- Develop, execute, and maintain communication cadence with partner portfolio
- Inform cross-functional teams on partner needs and pain points
- Identify, communicate, and manage risks through proactive touchpoints
- Partner with cross-functional teams on communication plans (releases, roadmap, compliance, incidents)
- Introduce new products/features, evaluate success, navigate feedback
Requirements
- Bachelor’s degree or equivalent in related field
- 5+ years relevant experience, including:
- SaaS experience (fintech/payroll a plus)
- Post-sales partner/account management or account growth
- Success owning portfolio of complex technical/product relationships
- Track record owning revenue in post-sales (renewals, upsell, quota)
- Familiarity with AI tools
- Empathy, care for partners' success
- Comfort in technical/commercially complex environments
- Navigate enterprise politics, build relationships
- Excellent communication skills
- Flexibility, adaptability in fast-paced environment
- Fluency with Zendesk, Google Workspace, Notion
- Strong documentation in CRMs
Compensation
- Base salary: $168,500 - $185,350 (San Francisco or NYC)
- Variable performance-based: $42,000 - $46,200
- Benefits: medical/dental/vision, stock options, flexible PTO, parental leave, 401k, stipends
Customer Success Manager, Beneficial Deployments
Customer Success Manager supporting Beneficial Deployments team, serving as strategic advisor to global development organizations adopting Claude AI products to amplify social impact.
Enterprise Customer Success Manager
Own a portfolio of strategic US enterprise insurance accounts, driving adoption, renewals, and expansion for an AI-powered insurance platform. Build executive relationships and partner cross-functionally to deliver customer outcomes and influence product decisions.
Principal Customer Success Manager, Strategic
Lead strategic customer success for global enterprise accounts at 6sense, driving adoption, renewals, upsells, and ROI through account planning, QBRs, and cross-functional collaboration. Requires 5+ years in high-touch CSM or account management roles plus a bachelor's degree.
Account Manager 3, Customer Success
Customer Success Manager driving product adoption, value realization, and renewals for enterprise identity solutions. Requires 2+ years in post-sales roles with strong stakeholder management and technical fluency.