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Amperoshealth

Operations (RCM Leader)

Leads RCM operations for AI-powered denial management platform, building and scaling billing teams, owning performance reporting and client advisory, while partnering with Product/Engineering to enhance AI capabilities. Requires 7+ years in healthcare RCM with team leadership experience.

100k – 150kNew York, NYOtherOnsite7+ YOE
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About the role

Responsibilities

  • Build and scale internal and offshore RCM teams, ensuring KPIs and SLAs are consistently met
  • Serve as a trusted advisor to clients, translating operational performance into clear insights and forward-looking recommendations
  • For workflows not yet automated, oversee collectors and billers and develop the processes that allow them to work quickly and accurately on customer claims
  • Own reporting across leading and lagging indicators — denial rate, first-pass resolution, A/R aging, cost-to-collect, net collection rate — and act on the data
  • Monitor AI agent performance across calling, payer portals, and denial workflows; investigate issues and surface trends
  • Partner with Product and Engineering to expand AI capabilities, share payer-specific insights, and shape platform features
  • Work alongside engineers to interpret workflow data and identify opportunities to layer in automation

Requirements

  • 7+ years in healthcare RCM, with at least 3 years leading high-functioning teams of 15 or more
  • Experience building RCM operations from the ground up — not just running a mature org
  • Proven track record managing offshore billing or AR teams
  • Strong analytical skills and comfort working directly with data and engineering teams
  • Bias for action, high ownership, and ability to thrive in an early-stage environment

Skills

Healthcare RcmRevenue Cycle ManagementBilling OperationsAr ManagementKPIsSlasData AnalysisPerformance ReportingAi MonitoringPayer Portals

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