Executive Operations - R&D
Partner with 2-3 R&D leaders to manage operations, time prioritization, cross-functional projects, and executive support. Requires 5+ years supporting C-level executives at 1,000+ person companies.
Mission Success Operations Manager
Leads operations for Mission Success team by building scalable processes, automating workflows with AI, and integrating systems like Salesforce to enhance post-sales customer success across verticals.
103k – 150kUnited StatesBusiness OperationsRemote
About the role
How you’ll make an impact
- Build scalable processes for Mission Success teams, promoting consistency and decreasing response times to our customers and internal stakeholders. This role will focus on the post-sales journey.
- Ideate, build, roll-out, and maintain more team resources (e.g. dashboards and alerting).
- Navigate and partner with other teams to ensure integration of our systems of record (e.g. revenue operations).
- Inject AI and Automation into workflows to drive efficiency and improve our level of service.
- Own the outcomes of your projects, implementing them across a large organisation of senior customer leaders and stakeholders.
- Keep a customer first approach by learning and understanding our customer use cases and needs.
What makes you a good fit
- Ability to travel 10% of the time.
- Expertise in automation, Salesforce workflows, and data systems (e.g. databricks).
- Proven ability to implement AI in a scalable process.
- SQL and API experience.
- Ability to translate team needs into scalable, reliable processes.
- Proven track record of implementing new technology, agile development, and interfacing with technical teams to deliver on tight schedules.
- Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts.
Compensation
Annual base salary range: $103,000 - 150,000. Includes equity, comprehensive benefits, paid vacation, sick leave, holidays, 401K.
Skills
SalesforceSQLAPIDatabricksAutomationAIAgile DevelopmentProject Management ToolsDashboardsWorkflows
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