Customer Success Programs Lead
Own customer health scoring, lifecycle automation, and scaled programs that drive adoption, retention, and expansion. Build AI-powered CS systems from the ground up at a high-growth SaaS company.
Leads deployment and adoption of AI-native cyber software for Intelligence Community users, mapping mission workflows, training operators, and translating field feedback into product improvements. Requires 5+ years IC cyber operations experience and active TS/SCI with Full Scope Polygraph.
Own customer health scoring, lifecycle automation, and scaled programs that drive adoption, retention, and expansion. Build AI-powered CS systems from the ground up at a high-growth SaaS company.
Manage enterprise customer relationships as a trusted advisor, driving retention, expansion, and value realization for Okta's SaaS security platform. Requires 3+ years in customer success or account management with large enterprises.
Help U.S. government and public sector organizations adopt GitLab's DevSecOps platform, drive adoption/retention/growth, and coordinate cross-functionally as the primary post-sales liaison.
Front-line manager leading a Customer Success team responsible for renewals and expansions for mid-market and enterprise accounts. Requires 5+ years CS/AM/Sales experience with 2+ years managing revenue teams.