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Installations Specialist
Install, maintain, and repair telematics devices, AI cameras, and IoT equipment in customer vehicles. Travel 50-75% for on-site installations, quality checks, customer training, and technical support.
65k – 75kUnited StatesSupport EngineeringRemote
About the role
What You'll Do
Installation and Support: Independently or in collaboration with third-party installers, perform installations of Motive's product suite, comprising gateways, AI cameras, and accessories, across various vehicles and assets.
Customer Engagement: Conduct on-site customer training, support trials/pilots, manage RMAs, and serve as the Lead onsite presence for strategic customer deployments.
Quality Assurance and Improvement: Oversee strategic installation projects, perform on-site quality checks of third-party installers, and audit documentation to ensure adherence to best practices.
Innovation and Feedback: Collaborate closely with the Motive Field Engineering team, leveraging field experiences to inform product enhancements and innovations.
Guidance and Documentation: Create custom installation guides for specialty configurations or unique customer requests, enhancing the installation process and customer satisfaction.
Support and Troubleshooting: Provide remote assistance to third-party installers with installation questions or issues.
Escalation Handling: Manage the review and resolution of escalated technical issues, ensuring a positive outcome for all stakeholders.
What We're Looking For
- High school diploma or equivalent
- Extensive experience in technical equipment installation, service, and repair, particularly in automotive or related industries
- Comprehensive knowledge of vehicle wiring and electrical systems, and proficiency in interpreting technical documentation and wiring diagrams
- Valid driver's license and clean driving record
- Must be able to lift and move objects up to 50 lbs
- Ability to perform physical tasks, such as lifting equipment, climbing ladders, and working in confined spaces
- Demonstrated expertise in installing IoT devices and aftermarket electronics at scale, preferably in automotive or related industries
- Strong technical background, with the ability to independently manage complex installations and troubleshoot diverse equipment
- Excellent communication skills, capable of effectively training customers and collaborating with internal teams
- Flexibility to travel extensively (at least 50% of the time) and adapt to varying project demands and schedules
- A commitment to excellence, innovation, and continuous improvement, with a passion for leveraging technology to solve real-world problems
- Spanish Language proficiency preferred
Compensation & Benefits
Motive offers benefits including health, pharmacy, optical and dental care benefits, paid time off, sick time off, short term and long term disability coverage, life insurance as well as 401k contribution.
Skills
Iot Device InstallationVehicle WiringElectrical SystemsTechnical DocumentationWiring DiagramsAutomotive ElectronicsAftermarket ElectronicsTroubleshootingCustomer TrainingProject Management
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